Medical Assistant

Pay range: $24.80/hr. - $34.45/hr. plus 5% MA certification differential if applicable.

About the role

The Medical Assistant is responsible for assisting providers with specific patient procedures relevant to each clinic and ensuring the delivery of quality care to patients in accordance with individual needs, physician orders, and standards of care. Must be able and willing to handle all front and back-office tasks within the clinic according to established procedures and protocols to provide a seamless experience for the patient.

Responsibilities

• Schedules patient appointments using EMR and within provider guidelines.
• Checks in patients, including gathering patient information, entering it into the computer, handling insurance information, and collecting co-pays appropriately.
• Checks out patients, addressing any additional patient concerns or needs.
• Obtains prior medical records and studies if appropriate.
• Documents data (e.g., vital signs, weights) on patient charts to communicate with team members.
• Responds to correspondence as appropriate, by telephone and/or in writing.
• Maintains organized work area.
• Sends copies of chart notes to primary care physicians as needed.
• Assists patients to exam rooms.
• Contacts patients with lab and x-ray results and documents phone calls.
• Obtains specimens and performs laboratory work, documenting data in the patient record.
• Performs injections, venipuncture, and EKGs.
• Keeps exam rooms orderly and clean between patients.
• Prepares exam room/minor surgery for procedures.
• Assists the physician with sterile wound management and in-office procedures.
• Performs sterile processing of instruments as needed.
• Performs opening and closing procedures in a timely, accurate, and efficient manner.
• Communicates information to patients according to protocols.
• Provides patient education as appropriate to the situation.
• Promotes accident prevention and reports potential hazards to maintain a safe environment.
• Responds to emergency situations and contacts emergency services as needed.
• Reviews/updates patient medications.
• Performs or assists with procedures specific to the clinic as directed by the provider(s).
• Initiates Delegated Protocols as appropriate.
• Performs limited x-ray (certification required).
• Trains and mentors Clinical Assistants.
• Attends monthly staff meetings.
• Communicates supply needs in a timely manner to the ordering person.
• Reads insurance updates.

Requirements

• High school graduate or GED.
• Completion of a MA/EMT program or 1 year of experience required.
• One (1) year experience working in an ambulatory clinic performing or assisting with provider-ordered procedures unique to each clinic.
• Current Healthcare Provider BLS certification or within 90 days of hire.
• MA or EMT certification preferred.

Skills

• Effective communication skills, including body language, active listening, paraphrasing, and questioning with customers of diverse ethnic and cultural backgrounds.
• Good telephone skills and interpersonal communication abilities.
• Good grammar and spelling abilities.
• Excellent customer service skills.
• Good organization skills and ability to multitask with frequent interruptions.
• Ability to function independently with minimal supervision.
• Effective working relationships with all healthcare team members, patients, and others.
• Utilizes effective conflict resolution skills.
• Understands and applies insurance coverage pertaining to co-payments and referrals.
• Follows computerized scheduling template protocol when scheduling patient appointments.
• Basic computer skills, including word processing, Windows applications, online scheduling, and database skills.
• Knowledge of medical terminology.
• Excellent skills in caring for the population served.
• Uses problem-solving processes to make decisions related to patient care.
• Responds appropriately in emergency situations.
• Uses protective equipment and takes appropriate precautions to assure personal safety.
• Bilingual in Spanish and English (preferred).

Pay

$24.80/hr. - $34.45/hr. plus 5% MA certification differential if applicable.