Medical Assistant

Core Role Responsibilities

• Perform direct patient support tasks, including obtaining and documenting accurate vital signs (e.g., blood pressure, pulse, temperature, respiratory rate, SpO₂), height, weight, and pain scores.
• Prepare patients for examinations, procedures, and treatment (including treatment-resistant depression therapies as applicable), ensuring privacy, dignity, and clear explanation of processes within scope.
• Support IV infusion protocols (e.g., preparation of room/equipment, patient monitoring, documentation) as directed by licensed providers and in accordance with Hightop Health policies and protocols.
• Administer medications (e.g., oral, IM, other approved routes) as delegated by licensed providers, following “rights” of medication administration and within scope of practice and state regulations.
• Aid with basic life support procedures in emergency situations, including activation of emergency response per protocol and utilization of BLS skills as certified.

Patient / Customer Service & Experience

• Greet patients in a professional, compassionate manner; help orient patients to the clinic and visit flow.
• Communicate with patients and families in a way that is rapport-building, trauma-informed, culturally sensitive, and consistent with Hightop Health’s mission and values.
• Provide clear, age-appropriate instructions regarding preparation for procedures, follow-up visits, and use of patient education materials, referring clinical questions to licensed providers as appropriate.
• Respond promptly to patient needs and questions within scope, and route messages/concerns to appropriate team members for timely follow-up.

Collaboration & Interdisciplinary Teamwork

• Work collaboratively with psychiatrists, advanced practice providers, therapists, nurses, TMS/infusion staff, and administrative teams to support coordinated, integrated mental health care.
• Participate in huddles, team meetings, and case-related discussions as appropriate to the role, sharing observations and relevant clinical information.
• Support new providers and staff in understanding clinic workflows and patient flow, modeling team-based care.

Compliance, Safety & Quality

• Adhere at all times to Hightop Health policies related to patient safety, infection prevention, hand hygiene, sharps safety, and environmental safety.
• Follow all relevant federal and state regulations, payer requirements, and accreditation standards (including Joint Commission, as applicable), including HIPAA privacy and security requirements.
• Ensure accurate patient identification and appropriate documentation before administering medications, performing procedures, or assisting with IV infusion treatments.
• Promptly report safety events, near misses, or concerns (clinical, environmental, or behavioral) using Hightop Health’s designated reporting processes.
• Participate in quality and performance improvement initiatives (e.g., data collection, implementation of new workflows, adherence to clinical protocols) as requested by leadership.

Administrative / Technical Responsibilities

• Schedule patient appointments, reschedules, and follow-ups as needed, ensuring accurate documentation in the electronic health record (EHR) and practice management systems.
• Prepare and update patient charts prior to visits (e.g., verifying demographics, insurance information, medication lists, allergies, relevant clinical history) in accordance with Hightop Health standards.
• Verify insurance benefits and coverage for services as requested; communicate basic benefit information and route complex financial questions to appropriate staff.
• Maintain accurate, timely, and legible documentation of all patient-related activities in the EHR, including vital signs, patient education provided, and any delegated clinical tasks performed.
• Assist with maintaining exam rooms, infusion spaces, and clinical equipment (e.g., cleaning, stocking supplies, checking functionality) per infection control and safety protocols.

Note

Hightop Health reserves the right to change or assign other duties to this position.

About Hightop Health

Hightop Health is the premier outpatient mental health group, committed to setting the standard for superior patient care. Our Centers of Excellence combine cutting-edge research, advanced treatment options, and industry-leading expertise to deliver evidence-based, integrative psychiatry that treats the whole person. Care is provided by top-tier clinicians who truly care, and each treatment plan is as unique as the patient receiving it, blending traditional and novel interventions, biological and psychological approaches, and personalized strategies informed by real-world outcomes. We are a clinician-centric practice, supported by an interdisciplinary team and robust infrastructure, allowing providers to focus on delivering the highest quality care while we manage operational and administrative details.

Equal Employment Opportunity

Hightop Health is an equal opportunity employer and welcomes job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct. Please refer to the links below for information regarding your rights under certain federal laws.