Medical Assistant

Department: Center Operations · Entity: Team Members affiliated with Joint Ventures · Reports to: Manager, Regional Operations or On-Site Manager · Assignments from: Manager, Regional Operations, Team Leader, On-Site Manager · Positions supervised: None

About the role

In a collaborative manner, the Medical Assistant provides support to Medical Providers, Radiologic Technologists, and patients through a variety of tasks, including patient care management, organization, and communication. The Medical Assistant completes all activities accurately, with high quality, and in a timely manner while living our vision and mission to become the urgent care Partner of Choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamless integration with partners and communities. This vision is achieved through five core values: Collaboration, Innovation, Diversity and Inclusion, Integrity, and Accountability.

Responsibilities

• Conduct patient registration, including securing required paperwork and insurance documentation, and verification of insurance and patient eligibility
• Process co-pays and schedule patient appointments for assigned center
• Coordinate provider referrals to assigned specialists
• Answer patient questions regarding their care and keep them informed of their status
• Inform technical staff of patient flow
• Prepare patients for examination, including conducting interviews to verify patient information, record medical history, and confirm purpose of visit
• Perform preliminary physical tests (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed
• Conduct point-of-care testing as needed (e.g., flu, strep, urinalysis, ECG, HCG) and provide patient information to provider
• Stock supplies and maintain exam rooms, front desk, and reception area; ensure providers have medical supplies needed
• Complete order sheets to maintain supply inventory levels; regularly check expiration dates on supplies
• Maintain medical records and scan charts to patient files
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
• Ensure reception area is well maintained
• Conduct courtesy call-backs for patient follow-up
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed
• All other duties as assigned

Requirements

Education

• Graduate of a Medical Assistant Program preferred
• High school diploma or equivalent required

Experience

• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
• OR 2+ years of Medical Assistant experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred
• Knowledge of medical terminology strongly preferred

Licenses & Certifications

• Basic Life Support (BLS) required at time of hire (obtained through American Red Cross or American Heart Association)

Skills

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships; seeks joint understanding of priorities and objectives so the greater good of the organization and those we serve is always at the forefront
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation
• Diversity and Inclusion: Fosters diversity and inclusion to better understand team members, customers, and partners; engages the strengths and talents of each team member, creating an environment of involvement, respect, and connection where the richness of ideas, backgrounds, and perspectives are harnessed
• Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in patients, partners, and fellow team members; makes decisions focused on doing the right thing; treats team members, customers, partners, and vendors with dignity, consideration, open-mindedness, and respect
• Accountability: Always shows initiative, demonstrates a bias to action, and gets things done; actively accepts responsibility for diverse roles, obligations, and actions that positively influence patient and customer outcomes, partnerships, and the healthcare needs of communities

Note: This job description is not inclusive of all duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.