Medical Assistant

About the role

GI Associates is seeking motivated individuals to join their growing independent gastroenterology practice. The practice is patient-focused and provides compassionate, collaborative care to patients across southeast Wisconsin. They offer an excellent work-life balance and comprehensive benefits package.

Responsibilities

• Provide compassionate patient-centered care that meets individual needs with respect to safety and clear communication.
• Demonstrate an interest in understanding of GI Anatomy and Physiology, Disease Processes and GI related diagnostic procedures and treatment.
• Point person for prioritizing STAT, important and normal patient information/clinical results and convey information to the appropriate staff in a timely manner.
• Communicate test results and instructions with patients.
• Manage in scheduling necessary labs, endoscopy procedures, x-rays, or any other ancillary/appointments for patients, with attention to proper insurance location.
• Provide patient education with use of handouts, pamphlets, prep information, etc.
• Obtain any and all patient information (i.e.: demographic, medical, billing) for all patient services.
• Work collaboratively with physicians, mid-levels, triage, ASC staff, co-workers to optimize patient care.
• Manage physician’s schedule and make changes in physician’s schedule to accommodate patient care and facilitate patient flow.
• Gather and submit accurate information regarding hospital rounds when appropriate.
• Assist physician with endoscopy procedure documentation and follow-up for a positive patient experience.
• Work together with the pre-certification team for Requests of scheduled procedures.
• Prepare and room patients in clinic and work with patients on health history.
• Facilitate a harmonious work environment, treating all co-workers with respect and dignity.
• Maintain a safe work and clean working environment by adhering to infection control standards, clinic protocols, and OSHA regulations, ensuring compliance with all health and safety guidelines.
• Complete ongoing training through an approved program for order entry.

Requirements

• High School diploma or equivalent.
• Patient-care first approach with strong attention to detail.
• CMA certification preferred, but not required.
• Strong communication and problem-solving skills.
• Ability to communicate effectively with patients, family members, physicians, co-workers, and outside customers.
• BLS/CPR certification – training available once hired.
• Course completion within 60 days of date of hire.
• Previous Healthcare experience preferred.
• Previous gastroenterology experience preferred, but not required.
• Willingness and ability to travel to other GI Associates locations as needed to support operational needs.

Physical & Mental Demands

• Able to sit, stand, walk, kneel, bend, reach and stoop throughout entire shift to accomplish tasks.
• Able to push, pull, lift and/or move up to 25 lbs. frequently and up to 50 lbs. occasionally.
• Able to work through interruptions, managing multiple priorities in a fast-paced, dynamic environment.
• Frequent use of a computer for typing and EMR documentation; requires accurate and efficient data entry abilities.
• Frequent use of the telephone to contact patients for appointment scheduling, follow-up care, test results, and other clinical communications.