Medical Assistant

About the Role

At Frontier, we are transforming healthcare by providing patients with quick, efficient access to care, leading to improved health outcomes. Join us in shaping the future of healthcare by incorporating empathy, care, and trust into every patient interaction. As a Medical Assistant (MA), you’ll play a vital role in educating and empowering members, coordinating care, and ensuring a seamless patient experience.

Responsibilities

• Educate and empower members on using their membership inside and outside of Frontier.
• Collaborate with paired PCPs to provide quality care to a mutually assigned patient panel.
• Coordinate and anticipate provider needs to ensure successful patient care.
• Work with contracted outside service providers (imaging, labs, specialists).
• Perform vitals, lab testing, EKGs, phlebotomy, and IV procedures.
• Assist providers with in-office procedures for efficient patient care.
• Welcome members to the clinic, ensuring a comforting and professional environment.
• Conduct regular follow-ups to ensure members feel cared for and supported.
• Customize the member experience through direct communication via phone, text, and email.
• Restock exam rooms and manage inventory of supplies, instruments, and equipment.
• Perform daily housekeeping tasks to maintain clinic cleanliness and organization.
• Represent Frontier at community events, health fairs, and outreach programs.
• Use a personal cell phone for efficient communication with team members, patients, and stakeholders.

Requirements

• Minimum of 2 years of experience as a Medical Assistant.
• Experience working in a clinic setting.
• Experience providing care to all ages, including pediatrics.
• Proficiency in performing ECG/EKG, phlebotomy, IVs, and injections (SC and IM). An onsite skills assessment is required.
• Extensive experience with various Electronic Health Record (EHR/EMR) systems.
• Active BLS certification or ability to obtain.
• Bilingual (Spanish/English) preferred.
• Adaptable and open to changes in processes and technology.
• Excellent communication and organizational skills.
• Ability to work effectively with healthcare providers.

Benefits

• Medical, dental, and vision insurance.
• Frontier Membership for you and your immediate family.
• Voluntary insurance: short-term disability, long-term disability, life insurance, and supplemental insurances.
• 401(k) plan with free access to financial wellness platforms and advisors.
• Generous Time Off: accrued PTO, up to 5 unplanned days off per year, 9 additional company holidays, and parental leave policies.