Medical Assistant

About the role

We're looking for a Medical Assistant (MA) who is as comfortable running the front desk as they are running a phlebotomy draw. This role is the first face our members see and the last hand that steadies a busy clinic — someone highly organized, calm under pressure, and genuinely energized by keeping a fast-paced practice running smoothly for both patients and their paired Primary Care Provider (PCP).

Responsibilities

Front Office & Administrative Support

• Serve as the first point of contact for members — greet, check in, and set the tone for a welcoming, professional visit.
• Answer incoming calls, texts, and emails, responding to member inquiries promptly and courteously.
• Schedule, confirm, and coordinate patient appointments to keep provider panels running efficiently.
• Manage all incoming and outgoing clinic communications, including follow-up outreach so members always feel like someone "has their back."
• Verify and update patient demographic, insurance, and membership information, and document all communications and administrative activity accurately in the EMR.
• Coordinate and anticipate provider needs related to scheduling and patient flow, setting up the PCP and patient for a smooth visit.
• Coordinate with outside contracted service providers (imaging, labs, specialists) to close referral loops.
• Assist with required documentation, forms, and administrative paperwork tied to visits, referrals, and clinic operations.
• Maintain confidentiality and full compliance with HIPAA and clinic policy across all patient interactions and records.
• Represent Frontier at community events, health fairs, and outreach programs to promote services and educate the public.
• Perform other front office and administrative duties as assigned.

Back Office & Clinical Support

• Perform phlebotomy, injections (SC/IM), and IV procedures to assist in patient diagnostics and treatment.
• Take and document vital signs and assist providers with in-visit procedures to ensure smooth, efficient patient care.
• Perform point-of-care testing and diagnostics as directed by the paired PCP.
• Work collaboratively with your provider partner to restock exam rooms and manage inventory of supplies, instruments, and equipment.
• Perform daily housekeeping tasks to maintain cleanliness and organization in clinical areas.

This role requires use of a personal cell phone for efficient communication and collaboration with team members, patients, and stakeholders.

Requirements

• 2+ years of experience in a medical office, outpatient clinic, or physician practice, with meaningful front-desk/administrative responsibility (scheduling, phones, check-in, insurance verification) — not just back-office clinical work.
• Experience working in a clinic setting, ideally family practice or primary care.
• Comfortable performing basic clinical tasks including vitals, phlebotomy, and injections (SC/IM); a skills assessment is part of our recruitment process.
• Extensive experience with Electronic Health Record (EHR/EMR) systems, including accurate documentation of both clinical and administrative activity.
• Exceptional customer service and communication skills — able to make members feel cared for by phone, text, email, and in person.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced, high-volume environment without losing composure.
• Adaptable, reliable, team-oriented, and quick to learn new systems and processes.
• Active BLS, or ability to obtain within the first 30 days of employment.
• High school diploma or equivalent required; Certified Medical Assistant preferred but not required if you bring extensive administrative/front-office experience.

Physical Requirements

• Ability to sit, stand, and move throughout the clinic as needed.
• Ability to use standard office equipment, including computers, phones, and printers.
• Ability to occasionally lift or move up to 20 pounds.

Benefits

• Medical, dental, and vision insurance.
• Frontier Membership for you and your immediate family.
• Voluntary insurance: short-term disability, long-term disability, life insurance, and other supplemental insurances.
• 401(k) plan.

Time Off

• Accrued Paid time off policy, including up to 5 unplanned days off per year.
• 9 company paid holidays.
• Parental leave policies.