Medical Assistant

Fountain Life is redefining preventative and longevity-focused healthcare through advanced diagnostics, AI-powered insights, and world-class medical expertise. Our mission is to detect and prevent disease before symptoms arise — enabling members to live longer, healthier, peak-performance lives.

About the role

The Medical Assistant plays a pivotal role in delivering a seamless and personalized care experience. Working directly under the supervision of a physician, you will collect, document, and communicate accurate patient information, assist in care delivery, support diagnostics, and ensure regulatory and organizational compliance. You will also coordinate patient requests, manage lab processes, and help ensure that every interaction reflects the highest standard of service.

Responsibilities

• Documentation and filing of clinical records in the electronic health record.
• Assisting physician to capture and implement medical plans for members.
• Creating supplement orders through online dispensary.
• Management of prescription requests under the supervision of a physician and medication reconciliation.
• Collection of results from diagnostic laboratory portals.
• In-Center Skills: Lab draws, conducting Skin IO testing, performing EKGs, obtaining vital signs to include height and weight.
• Provide seamless support to members across all virtual communication channels (Zoom, email, text, WhatsApp, phone) with a strong emphasis on being highly accessible and responsive.
• Proactively address member concerns or inquiries with empathy and professionalism, demonstrating a commitment to resolving issues promptly and exceeding expectations.
• Deliver exceptional, personalized hospitality experiences in every member interaction, ensuring a 21st-century service standard.
• Leverage digital tools and platforms to provide efficient, high-touch service remotely, ensuring all virtual processes are intuitive, educational, and actionable.

Requirements

• Proficient in medical terminology.
• HIPAA compliance certification.
• Strong multi-tasking skills and attention to detail even under pressure.
• Time management skills with the ability to meet deadlines.
• Documentation management and ability to use electronic health records.
• Experience using diagnostic portals.
• Excellent communication and interpersonal skills for strong customer relationships.
• Ability to work well in a team environment.
• Ability to communicate clearly and professionally through both verbal and written skills.
• Ability to work with strict confidentiality requirements, as well as utilize good judgment in the preparation and distribution of confidential information.

Qualifications

• Associates degree, and must be a certified or registered medical assistant.
• 2 years clinical experience in a physician’s office or ambulatory setting in lieu of degree/diploma.
• CCMA or RMA preferred.

Benefits

• 100% Paid Medical Benefits for Employee + Dependents
• Dental & Vision Insurance
• Competitive Total Rewards Package
• STD & LTD Insurance
• Company Holidays
• Generous Vacation + PTO Policy
• 401k

Pay

The pay range for this role is $54,000 - $54,000 USD per year (Orlando Center).