Medical Assistant

About the role

The Medical Assistant plays a pivotal role in delivering a seamless and personalized care experience. Working directly under the supervision of a physician, you will be responsible for collecting, documenting, and communicating accurate patient information, assisting in care delivery, supporting diagnostics, and ensuring regulatory and organizational compliance. You will also coordinate patient requests, manage lab processes, and help ensure that every interaction reflects the highest standard of service.

At Fountain Life, we are redefining healthcare by focusing on proactive, precision-based care that promotes longevity and optimal wellness. We are currently seeking an experienced and compassionate Medical Assistant to support our longevity physicians and integrated care teams—comprising nurses, nutritionists, health coaches, and care coordinators. This is a unique opportunity to be a part of a cutting-edge medical model designed to extend healthspan and detect illness before it strikes. To learn more, visit www.fountainlife.com. We are healthcare, reimagined.

Responsibilities

• Documentation and filing of clinical records in the electronic health record.
• Assisting physician to capture and implement medical plans for members.
• Creating supplement orders through online dispensary.
• Management of prescription requests under the supervision of a physician and medication reconciliation.
• Collection of results from diagnostic laboratory portals.
• In Center Skills Lab draws
• Conducting Skin IO testing
• Performing EKGs
• Obtaining vital signs to include height and weight

Skills

• PNOE Functional Expertise
• Proficient in medical terminology
• HIPAA compliance certification
• Strong multi-tasking skills
• Attention to details even under pressure
• Time management skills with the ability to meet deadlines
• Documentation management and ability to use electronic health records
• Experience using diagnostic portals
• Ability to work with strict confidentiality requirements, as well as utilize good judgment in the preparation and distribution of confidential information
• Provide seamless support to members across all virtual communication channels (Zoom, email, text, WhatsApp, phone) with a strong emphasis on being highly accessible and responsive
• World-Class Hospitality Focus: Deliver exceptional, personalized hospitality experiences in every member interaction, ensuring a 21st-century service standard and maintaining Fountain Life's promise to surprise and delight members.
• Enhanced Technology and Virtual Tools: Leverage digital tools and platforms to provide efficient, high-touch service remotely, ensuring all virtual processes are intuitive, educational, and actionable.
• Expanded Responsibilities: Proactively address member concerns or inquiries with empathy and professionalism, demonstrating a commitment to resolving issues promptly and exceeding expectations.
• People Skills: Excellent communication and interpersonal skills for strong customer relationships.
• Ability to work well in a team environment.
• Ability to communicate clearly and professionally through both verbal and written skills.

Qualifications

• Ass