Medical Assistant

About the Role

Join our mission-driven team at Fenway Health, an outpatient community health center, as a Medical Assistant. You will provide direct patient care, support medical providers, and assist with administrative functions to ensure high-quality care for our patients.

Responsibilities

• Provide direct patient care using clinical and office procedures appropriate for an outpatient clinic.
• Organize and prepare patient visits, including summary sheets, labels, and huddle sheets.
• Prepare exam rooms, restock supplies, and ensure cleanliness.
• Call patients from the lobby using two patient identifiers and proper pronouns.
• Obtain chief complaint, vital signs, allergies, surveys, screenings, and consent forms.
• Document vital signs in the electronic health record (CPS) and prepare office visit notes.
• Assist with patient care under the direction of medical providers, RNs, or LPNs.
• Coordinate care for individual patients and panels via phone, email, or letters.
• Administer CLIA-waived lab tests (e.g., EKG, Spirometry, UA, HCG, rapid HIV, PPD) and procedures (e.g., ear lavage) per protocol.
• Assist with the collection and transport of lab samples.
• Perform administrative duties such as mailings, filing, faxing, and e-faxing.
• Review patient charts for health screenings due as part of Patient-Centered Medical Home (PCMH) initiatives.
• Maintain standard precautions, use PPE appropriately, and chaperone patients during exams.
• Coordinate in-clinic services to ensure smooth patient flow.
• Demonstrate teamwork and build professional relationships with staff and patients.
• Perform phlebotomy if deemed competent.
• Administer vaccines if eligible by state guidelines.
• Provide clinical support for walk-in patients and assist in emergencies as trained.
• Maintain medical supply stock, medication inventory, and equipment in working order.
• Notify supervisors of broken or needed equipment and remove broken items from service.
• Clean and disinfect exam rooms, supply closets, and equipment daily and after contamination.
• Conduct weekly inventory, restock supplies, and prevent expired stock or shortages.
• Check and record daily refrigerator/freezer and room temperatures; notify supervisor of out-of-range readings.
• Ensure CLIA-waived testing controls are completed monthly and adequately stocked.
• Provide phone and clerical support for patient inquiries and outreach.
• Coordinate and provide reminders for visits, testing, and procedures.
• Document all patient interactions and follow up with providers as needed.
• Respond to team requests and flags in a timely manner.
• Obtain medical record releases (ROI) from patients or legal guardians as appropriate.
• Assist patients with scheduling primary care and specialty appointments.
• Communicate effectively with patients and colleagues across departments.
• Demonstrate competency in CPS, Microsoft Outlook, and other electronic communication tools.
• Participate in daily huddles with assigned providers to review upcoming appointments.
• Identify abnormal vital signs or CLIA test results and notify providers or supervisors immediately.
• Attend mandatory staff and nursing meetings.
• Assist in training other employees in nursing and medical support departments.
• Manage incoming and outgoing faxes via Outlook in a timely manner.
• Adhere to patient confidentiality principles and dispose of protected information securely.
• Inform supervisor of training needs.

Requirements

• Minimum of a High School Diploma or GED.
• Proficiency in written and spoken English.
• Successful completion of a Medical Assistant or EMT Program.
• Current CPR Certification.
• Ability to work as a team member.
• Professional appearance, demeanor, and deportment suitable for a healthcare setting.
• Understanding of basic medical terminology.
• Demonstrated ability to work respectfully and effectively with individuals from diverse backgrounds, perspectives, and life experiences.

Preferred Qualifications

• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA).
• Experience working with ethnically, culturally, racially, and gender-diverse staff and patients.

Working Conditions and Physical Effort

• Typical office environment with lighting, temperature, and structure suitable for a community health center.
• Ability to work long hours (up to 12 hours) as required.
• Exposure to loud noise, strong odors, and emotionally labile individuals.
• Moderate physical activity, including handling objects up to 15-20 pounds, assisting mobility-impaired patients, and standing/walking for most of the day.
• Occasional lifting of weights greater than 20 pounds (requires assistance).
• Potential exposure to body fluids, tissues, and pathogens; requires safety training and use of protective equipment.
• Work environment may involve exposure to hazardous materials and situations.
• Location of work and duties may change based on clinic needs.

Benefits

• Competitive salaries.
• Comprehensive medical and dental insurance plans (for qualifying employees).
• Retirement plan with employer match.
• 11 paid holidays.
• Paid vacation.

This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.