Medical Assistant

Be part of a dynamic, client-focused team that delivers care and services to enhance the quality of life across Home Care, Clinical Research, Impairments, or Catastrophic Care divisions.

About the role

The Medical Assistant (MA) supports clinical research activities by performing both administrative and clinical tasks under the supervision of licensed healthcare professionals. They ensure smooth day-to-day operations of clinical trials at EmVenio research sites, including participant management, scheduling, and administrative support.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred
• Completion of an accredited Medical Assistant program and current certification as a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
• Basic Life Support (BLS) required or willing to obtain within 30 days of hire
• Previous experience in a clinical or research setting is highly desirable
• Proficiency in electronic source documentation (e-Source) and electronic Investigator Site File (eISF) systems is desirable
• Proficient in Microsoft Office applications
• Strong organizational skills, ability to prioritize tasks, and attention to detail
• Ability to work collaboratively in a multidisciplinary team environment
• Strong interpersonal and communication skills, including professional interaction with suppliers and stakeholders
• Service-oriented, flexible, and adaptable in a multi-cultural and matrix organization

Clinical Duties

• Adhere to Good Clinical Practice (GCP) guidelines, Institutional Review Board (IRB) requirements, and Standard Operating Procedures (SOPs)
• Obtain and record vital signs, medical histories, and other relevant patient information
• Collect, process, and prepare shipment of laboratory specimens according to IATA requirements
• Perform basic CLIA-waived and Point of Care (POC) laboratory tests, such as urinalysis and blood glucose testing
• Prepare and administer medications and vaccinations as directed and delegated by a physician or licensed provider
• Prepare and maintain examination rooms, ensuring all necessary equipment and supplies are available
• Maintain clinical site supply and equipment inventory
• Assist clinical team during medical procedures and direct participant care
• Operate and support maintenance of medical equipment (e.g., electrocardiogram (ECG) and centrifuge)
• Maintain cleanliness and sterilization of work environment

Administrative Duties

• Support the planning, execution, and close-out of clinical trials
• Schedule participant appointments and manage participant flow, including the site’s clinical calendar
• Manage front desk, including check-in/check-out of participants as required
• Assist in participant recruitment and retention initiatives, including calling potential participants, conducting pre-screening questionnaires, and participating in community events
• Assist with patient education, helping participants understand study procedures, expectations, compliance with protocol, and follow-ups
• Maintain accurate and up-to-date patient records, including data entry into electronic source or system
• Ensure temperature logs and supply expiration tracking are maintained for regulatory compliance
• Handle patient correspondence, escalating to relevant clinical team members as required
• Manage patient payments via electronic means
• Complete essential training such as GCP, HIPAA, IATA, and other necessary training
• Complete study-related training as needed
• Assist with eISF filing on an as-needed basis
• Ensure compliance with all regulatory and study-specific requirements
• Ensure data entry accuracy and resolve queries in a timely manner
• Comply with GDP, ACLOA+, and assist CRC in all aspects of data collection and review, including QC of data
• Participate in monitoring visits, audits, and inspections by regulatory agencies or sponsors
• Regular and reliable attendance with the ability to work after hours/weekends as needed, including rotating on-call shifts that may include weeknights, weekends, and holidays
• Perform any other duties as needed

Pay

The typical base pay range for this role is USD $44,720 – $62,400 per year. Individual base pay depends on various factors, including primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills, and other market-based factors.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Company Paid Short Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off
• Voluntary Benefits