Medical Assistant

About the role

Come grow with us! Elite DNA Therapy Services is one of the largest providers of behavioral and mental health services in Florida – and we’re expanding quickly! We believe in providing high-quality, accessible care to our patients and a supportive environment that allows our team to grow professionally. Our goal is to hire you – the best talent – to support our mission and allow you to grow with us. Hiring for a Full-Time Medical Assistant at our Gainesville, FL location Schedule: Monday to Friday 8am to 5pm We thrive on a mutual goal of providing excellent care to our patients through our comprehensive care services and collaborative culture. Elite DNA Therapy Services was the first to develop a care coordination approach to mental health, where all patients are matched with their ideal services and providers prior to receiving direct care. Our team is at the forefront of providing leading-edge therapy services – from psychotherapy to psychiatry – to specialized programs such as psychosocial rehabilitation, EMDR, and group therapy. Everything we do here at Elite is guided by integrity and compassion for our patients and employees. When you join the Elite DNA team, you’ll feel proud to be a part of the group that helps children, adults and families in our communities live better lives.

Responsibilities

• Provides services to individuals and coordination/support to psychiatrists, PA and APRNs
• Initiates and completes all relevant documentation within organizational time frames
• Performs duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity
• Collaborates with team members and other staff to ensure a complete, appropriate and positive experience for all clients
• Follows instructions and completes job duties as assigned by providers and management staff
• When taking vitals, ensures medication history is accurate, removing all medications patient is not currently taking
• Responsible for performing genetic testing, educating patient, submitting test, and following up on results so provider has them for next patient visit
• Welcomes and ensures clients are shown to examination rooms and prepares them for the physician in a timely and welcoming manner
• Performs a variety of medical assessments including blood pressure, height & weight
• Provides appropriate and timely documentation
• Takes medical histories
• Assists the physician and nurse with direct client care as well as tasks such as filing, chart documentation, faxes, prescription medical programs and telephone follow-up as assigned
• Maintains, copies and files patient records and other information as needed
• Monitors voicemails throughout the day, returns calls and effectively resolves the reason for call within 24 hours; documents each call and subsequent interaction
• Triages patient phone calls, both incoming and on voice mail; documents the interaction within 24 hours
• Reviews Athena messages and respective inbox and messages; responds and documents accordingly; discusses patient concerns with respective provider within 24 hours of incoming call, email, voicemail or message; documents appropriately within same time frame
• Takes medication orders from psychiatrist/APRN/PA and phones in to pharmacy if needed; provides appropriate documentation and confirmation phone call to client within 24 hours
• Prepares medication refill requests within 24 hours of receiving them
• Verifies pharmacy information, last visit, last fill, insurance, pick up or mail etc.
• Handles prior authorizations within 24 hours of receiving the request from the pharmacy or insurance company; documents all interactions with patient and pharmacy
• Updates medications and respective information on patient's charts
• Provides guidance and education to patients on the details of what has been prescribed and when / where to get the medication
• Provides information for afterhours call line and information to call if patient has a question; documents this interaction in patient chart

Requirements

• High School Diploma or Equivalent