Medical Assistant

About the Role

Elite DNA Behavioral Health is seeking full-time Medical Assistants for our Tallahassee office. As a Medical Assistant, you will perform routine administrative and clinical tasks to ensure the smooth operation of our healthcare offices. You will play a key role in helping patients feel at ease, explaining physician instructions, and supporting both clinical and administrative functions.

Responsibilities

• Provide services to individuals and coordinate/support psychiatrists, PAs, and APRNs.
• Initiate and complete all relevant documentation within organizational time frames.
• Perform duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity.
• Collaborate with team members to ensure a positive experience for all clients.
• Follow instructions from providers and management staff.
• Take and record accurate vitals, including blood pressure, height, and weight, while ensuring medication history is up to date.
• Perform genetic testing, educate patients, submit tests, and follow up on results for provider review.
• Welcome clients, escort them to examination rooms, and prepare them for physician visits in a timely and welcoming manner.
• Take medical histories and provide appropriate documentation.
• Assist physicians and nurses with direct client care, including filing, chart documentation, faxes, prescription management, and telephone follow-ups.
• Maintain, copy, and file patient records and other information as needed.
• Monitor and return voicemails within 24 hours, documenting all interactions.
• Triage patient phone calls, document interactions within 24 hours, and discuss concerns with providers.
• Review Athena messages and respond/document accordingly.
• Process medication orders from psychiatrists/APRNs/PAs, phone in prescriptions to pharmacies, and confirm with patients within 24 hours.
• Prepare medication refill requests within 24 hours, verifying pharmacy details, last visit, insurance, and pick-up/mail options.
• Handle prior authorizations within 24 hours of request and document all interactions.
• Update patient charts with medication information and provide education on prescriptions.
• Provide after-hours call line information and document interactions in patient charts.

Requirements

• High School Diploma or equivalent.
• One year of experience in healthcare or medical staff services preferred.
• Medical Assisting certification preferred.

Skills

• Proficient oral and written communication skills.
• Excellent attention to detail, problem-solving, and customer service.
• Strong interpersonal relationship skills for working with individuals and groups.
• Knowledge of medical terminology.
• Experience with Electronic Health Records (EHR).
• Knowledge of CPT & ICD-10 coding procedures.
• Familiarity with medication procedures.

Benefits

• Competitive compensation.
• Full benefits package including medical, dental, vision, and life insurance.
• 15 days of annual PTO with tenure recognition incentives.
• One additional paid day for your birthday.
• Employee Assistance Program (EAP).
• Opportunities for professional growth and development.
• Collaborative team atmosphere with a focus on quality service and support.