Medical Assistant

About the role

Elite DNA Therapy Services is one of the largest providers of behavioral and mental health services in Florida, expanding quickly with a mission to provide high-quality, accessible care. We offer a supportive environment for professional growth and are hiring a Full-Time Medical Assistant at our Wesley Chapel, FL location. Our team is at the forefront of leading-edge therapy services, including psychotherapy, psychiatry, psychosocial rehabilitation, EMDR, and group therapy, all guided by integrity and compassion.

Responsibilities

• Perform routine administrative and clinical tasks to support office operations and patient care under the direction of a physician or licensed health care provider.
• Provide services to individuals and coordinate/support psychiatrists, PAs, and APRNs.
• Initiate and complete all relevant documentation within organizational time frames.
• Perform duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity.
• Collaborate with team members to ensure a complete, appropriate, and positive experience for all clients.
• Take and record vitals, ensuring accurate medication history and removing discontinued medications.
• Perform genetic testing, educate patients, submit tests, and follow up on results for provider review.
• Welcome clients, escort them to examination rooms, and prepare them for the physician in a timely and welcoming manner.
• Conduct medical assessments including blood pressure, height, and weight.
• Take medical histories and provide appropriate and timely documentation.
• Assist physicians and nurses with direct client care, including filing, chart documentation, faxes, prescription management, and telephone follow-ups.
• Maintain, copy, and file patient records and other information as needed.
• Monitor and return voicemails within 24 hours, documenting each interaction.
• Triage patient phone calls, document interactions within 24 hours, and discuss concerns with providers.
• Review Athena messages, respond, and document accordingly within 24 hours.
• Take medication orders from providers, phone them into pharmacies, and confirm with patients within 24 hours.
• Prepare medication refill requests within 24 hours, verifying pharmacy information and insurance details.
• Handle prior authorizations within 24 hours, documenting all interactions with patients and pharmacies.
• Update patient charts with medication and related information.
• Provide guidance and education to patients on prescribed medications, including details on when and where to obtain them.
• Provide after-hours call line information to patients and document interactions in patient charts.

Requirements

• High School Diploma or Equivalent.
• One-year experience in healthcare or medical staff services preferred.
• Medical Assisting certification preferred.

Skills

• Proficient oral and written communication skills.
• Excellent attention to detail, problem-solving, and customer service.
• Positive interpersonal relationship skills with individuals and groups in various settings.
• Knowledge of medical terminology.
• Effective use of Electronic Health Records (EHR).
• Knowledge of CPT & ICD-10 Coding procedures.
• Knowledge of medication procedures.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance