Medical Assistant

Responsibilities

• Answer telephone calls and relay messages
• Schedule appointments
• Verify patients’ demographics and insurance information
• Review patients’ medical records to assist with patient inquiries, requests for medication refills and coordinate Release of Record requests
• Registers patients and updates existing patient accounts in a courteous and professional manner
• Determines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signatures; and, when appropriate, scans copy of patient’s photo ID, insurance card and/or waiver
• Handles any system red flags as they are encountered
• Affixes to assist patients with registering for MyCare health record system
• Handles incoming calls, makes appointments, sends task to providers and support staff as needed
• Affixes to assure all urgent calls are handled in a timely manner
• Communicates and Front-Office Procedures
• Greet patients and others entering the department
• Schedules new or follow-up appointments
• Responds to requests from patients, family members, physicians and staff
• Electronic Medical Record (EMR) Documentation
• Manages EMR in-basket(s), work queues and schedule templates as assigned
• Cashiering
• Reconciles cash sheet and cash drawer, completes daily and monthly deposit summaries

Requirements

• High School Diploma or GED
• Minimum 2 years of experience as a Patient Care Representative or in a customer service/guest relations role preferred
• Experience working with an EMR
• Ability to accurately type a minimum of 40 WPM
• Strong verbal and written communications, and active listening skills
• Solid patient/guest relations skills with the ability to communicate in a professional, courteous and efficient manner
• Excellent interpersonal and telephone communications skills
• Legible handwriting
• Basic math skills necessary to collect payments and balance cash drawer
• Excellent attention to detail
• Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information accurately into the EPIC EMR
• Ability to maintain composure during challenging interpersonal interactions
• Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted to maintain standard workflow
• Ability to work effectively as a team member who is flexible, cooperative and willing to assist others
• Associates degree preferred
• EPIC EMR experience preferred
• Bilingual skills preferred