Medical Assistant

Location: Crystal Coast Pain Management • Full-Time • Clinical Department

About the role

The Certified Medical Assistant supports the pain clinic by performing both clinical and administrative tasks that assist clinicians. Daily responsibilities include patient check-in, prior authorizations, and documenting medical information in the electronic medical records (EMR) system.

Responsibilities

• Verify patient information by interviewing patient, recording medical history, and confirming purpose of visit.
• Obtain full set of vital signs: BP, pulse, weight, height, pain scale.
• Prepare patients for examination by provider and assist provider as needed.
• Collect and prepare laboratory specimens such as urine drug screens (UDS) and oral swabs.
• Collaborate with clinical staff to review UDS reports for inconsistencies and report to provider.
• Prepare and administer medications as directed by providers, including IM injections.
• Handle prescription refills, check CSR, process medication prior authorizations, send refills to provider for e-scribing, and instruct patients about medications.
• Perform pill disposal, remove sutures, assist with spinal cord stimulator (SCS) trial lead removal, and change dressings.
• Manage referrals and authorizations for physical therapy.
• Obtain authorizations for MRI and CT imaging, schedule imaging, and communicate scheduling information and pre-procedure prep to patients.
• Explain pre-procedure and post-procedure instructions to patients.
• Keep exam rooms stocked, cleaned, and organized.
• Assist other team members as needed.
• Conduct themselves in a professional and pleasant manner at all times.

Administrative Duties

• Answer telephones.
• Greet patients.
• Update patient electronic medical records.
• Schedule appointments.

Requirements

• High school diploma.
• Minimum of 1-year medical assisting experience.
• Knowledge of medical terminology.
• Proficiency with EMRs.

Skills

• Ability to communicate and collaborate effectively with staff, physicians, and external customers.
• Strong ability to multitask and transition between projects as needed.
• Resolve problems or determine appropriate courses of action in a timely manner.
• Strong time management, follow-through, and organizational skills.

Work Environment

• Work performed in an office environment.
• Involves frequent contact with physicians, leadership, and medical office staff.
• Physical activity can be irregular and fast-paced.