Medical Assistant

About the role

Dermatology Solutions Group, LLC (“DSG”) provides professional management services to Southeastern Dermatology Group, P.A. (“SEDG”), a medical practice headquartered in Panama City, Florida with locations throughout the Southeast. SEDG has a professional team of physicians who are trained in the medical and surgical sub-specialty of dermatology.

Responsibilities

• Ensures an excellent patient experience with all aspects of the practice and associated interactions, including phone, in person, and online.
• Ensures correct and complete patient information in health record by accurate documentation of notes throughout visit.
• Prepares patients for examination and treatment by escorting them from the waiting area to the exam room, documenting patient’s history (HPI), determining chief complaint, verifying medical and surgical histories, current medications, and take vital signs if applicable.
• Prior to surgery, reviews and completes required surgical documents with recent test results and correspondence in order to help determine needed services per practice protocol.
• Prior to patient visit, confers with Medical Provider regarding any incomplete patient tests/consults or other incomplete orders.
• Responds to patient communications and questions in a timely manner.
• Cleans and sterilizes all necessary instruments; ensures appropriate instrumentation and equipment available and ready for use prior to clinic.
• Prepares and maintains clinical supplies and equipment necessary for daily clinic needs and patient care.
• Prior to treatment, ensures that all proper consents have been reviewed, initialed, signed and dated by the patient.
• Administers injections and assists with examinations and office procedures as needed; provides other patient care services as directed by the Medical Providers.
• Performs suture removals as directed by the Medical Providers.
• Upon Medical Providers’ orders and direction, ensures that the delivery/transmittal of patient e-prescriptions are completed same day; responds to medication requests and questions same day when able or within 24 hours.
• Verifies all patient/specimen information corresponding with tissue specimen(s); Records tissue specimen(s) and enters them into log.
• Triages and responds to patient communications in a timely manner, usually same day or within 24 hours.
• Affords assistance with scheduling tests and treatments, and processing referrals to other providers.
• Creates, maintains, copies/scans and files patient encounters, records and other documents as required and necessary in the electronic patient record.
• Performs medication prior authorizations as necessary.
• Responsible for abiding by the Standards of Conduct and meets all compliance and other training requirements.
• Participates in professional development activities and maintains professional affiliations.
• Maintains strict confidentiality.
• Treats co-workers, medical providers, patients, and visitors with dignity and respect at all times.
• Performs other related duties as required and assigned.
• Ability to travel to main office and satellite locations, where applicable.

Qualifications

• Knowledge of medical practice operations and patient care standards.
• Knowledge of examination, diagnostic and treatment room procedures.
• Knowledge of medical equipment and instruments.
• Knowledge of common safety hazards and precautions.
• Ability to assist in a variety of common office procedures.
• Ability to take vital signs, if applicable.
• Ability to develop and maintain clinical quality assurance.
• Ability to identify and proactively solve issues.
• Ability to maintain accurate records and record test results.
• Ability to interpret, adapt and apply guidelines and procedures.
• Ability to use good reasoning and judgment and react calmly in emergency situations.
• Ability to establish and maintain effective working relationships with patients, medical staff, co-workers and the public.
• Ability to read, write and communicate effectively orally and in writing.
• Knowledge of basic arithmetic and medical terminology.
• Ability to work with electric medical record technology as a primary means documentation.
• Proficiency in the operation of a computer keyboard.
• High school graduate or GED and current certification. One year medical experience in a physician’s office or equivalent combination of training and experience preferred; will train a highly-motivated new graduate.
• Maintenance of professional certification, if applicable.

Physical Abilities

• Stand for extended periods of time;
• Push, pull and reach;
• Occasionally bend, sit, stoop and stretch;
• Have full range of body motion, including handling and lifting of patients;
• Have the hand-eye coordination and manual dexterity needed to operate a keyboard, photocopier, telephone, calculator and medical equipment;
• Have a normal range of hearing and eyesight to record, prepare and communicate appropriate reports;
• Occasionally lift and carry up to 20 pounds;
• Relocate to other jobs or office locations.