Medical Assistant

About the role

Provide medical support assistance for clinic patients following established standards and practices.

Responsibilities

• Greet and assist patients as needed.
• Assist in obtaining, organizing, and maintaining patient files.
• Assist nursing and office staff with answering/returning patient phone calls.
• Assist with administrative tasks including entering office charges into electronic health record.
• Assist physician and other clinical staff with patient exams and procedures, providing healthcare support.
• Escort patients to exam room; take history and vital signs as indicated.
• Prepare exam/treatment rooms with necessary instruments.
• Instruct patient in collection of samples, testing, and procedures.
• Schedule appointments, exams, and tests as needed.
• Screen and respond to triage calls and ensure follow-up by nurse or physician.
• Obtain and send medical reports and records from other healthcare providers as needed.
• Sterilize equipment and instruments as used daily; clean and stock rooms as scheduled.
• Attend required clinical meetings.
• Assist with obtaining prior authorizations for applicable procedures/tests and complete FMLA, work release forms, and other related forms.
• Perform patient x-ray testing and assist with all applicable quality testing/reporting for OSHA/State Regulations.
• Perform phlebotomy procedures and fingersticks as ordered; coordinate lab samples to applicable outside labs for processing and complete/assist in the “in office” lab processing/reporting.
• Complete all applicable online and other lab requisitions necessary to accompany blood to outside labs.
• Administer injections, immunizations, and medications as directed by physicians.
• Assist physicians and other clinical staff with patient exams, procedures, tests, treatments, and minor procedures.
• Assist physicians and other clinical staff with patient prescriptions.
• Assist with disposing of medical waste appropriately.
• Enter office charges and perform related support duties via EMR.
• Maintain patient privacy in all matters including written medical records and computer records.
• Maintain performance, patient and employee satisfaction, and financial standards as outlined in the performance evaluation.
• Perform compliance requirements as outlined in the Employee Handbook.
• Adhere to DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues, and self.
• Use electronic mail, time and attendance software, learning management software, and intranet.
• Perform essential job functions in a manner that ensures the safety of patients, visitors, and employees.
• Identify and reduce unsafe practices that may result in harm to patients, visitors, and employees.
• Recognize and take appropriate action to reduce risks and hazards to promote safety for patients, visitors, and employees.
• Adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years’ experience as a medical assistant in an outpatient medical practice (preferred) or related medical facility required.
• Knowledge of general medical office procedures.
• Medical Assistant Certificate preferred.
• Ability to operate basic office equipment.
• Attention to detail and able to work with frequent interruptions.
• Excellent verbal communication skills to interact with patients and other visitors.
• Ability to establish effective working relationships with medical staff and co-workers.
• Ability to maintain patient confidentiality.
• Must be able to read, write legibly, speak, and comprehend English.