Medical Assistant

About the role

Become a part of our caring community. The Medical Assistant 2 is the first point of contact for patient care, responsible for administrative tasks in addition to patient care. The role performs varied activities and moderately complex administrative, operational, and customer support assignments, typically on semi‑routine work. Clinical tasks include discussing symptoms, obtaining vital signs, administering medications and vaccines, performing phlebotomy, collecting specimens, conducting diagnostic screening tests, and sterilizing and cleaning equipment. The Medical Assistant 2 also maintains examination rooms, documents information into the electronic medical records system, collaborates closely with physicians and advanced practice providers, and delivers direct patient care as permitted by active certification. Decisions focus on interpreting area/department policy and methods for completing assignments, working within defined parameters to identify work expectations and quality standards while having latitude over prioritization and timing under minimal direction, following standard procedures that allow interpretation, deviation, and independent discretion.

Responsibilities

• Perform administrative tasks and patient‑facing duties as the first point of contact.
• Discuss patient symptoms and obtain vital signs.
• Administer medications and vaccines.
• Perform phlebotomy and collect specimens.
• Conduct diagnostic screening tests.
• Sterilize and clean equipment.
• Maintain examination rooms.
• Document patient information in the electronic medical records system.
• Collaborate with physicians and advanced practice providers.
• Deliver direct patient care within the scope of active certification.
• Follow standard procedures while exercising interpretation, deviation, and independent discretion as needed.

Requirements

• Successful completion of a Medical Assistant school/training program OR Certified/Registered Medical Assistant credential OR 5+ years of relevant experience with provider approval.
• High school diploma or equivalent.
• CPR certification.
• Position is patient‑facing and part of the TB screening program; selected candidates must undergo TB screening.
• For candidates in Arizona, Indiana, or South Carolina, Medical Assistant certification or registration is required.

Qualifications

• Phlebotomy experience.
• Medication and vaccine administration experience.
• At least 1+ year of Medical Assistant experience.
• Experience with Value‑Based Care, including knowledge of HEDIS, CPT/ICD coding, and CAHPS/HOS patient experience measures.

Skills

• Bilingual proficiency in English and Spanish (must pass proficiency exam before using