Medical Assistant

About the role

CloseKnit is a growing, patient‑centered healthcare organization dedicated to delivering high‑quality, accessible primary and immediate care. The Medical Assistant supports clinicians and ensures efficient daily operations in an in‑person clinical environment.

The position is full‑time, may include some weekend shifts, and requires flexibility to work at multiple clinical locations as needed.

Responsibilities

• Clinical Responsibilities
  • Assist providers with exams, diagnostic testing, and in‑office procedures.
  • Conduct clinical intake, including detailed patient histories and vitals.
  • Administer injections and medications as directed by licensed providers.
  • Perform venipuncture and collect lab specimens (blood, urine, point‑of‑care testing, etc.).
  • Operate medical equipment such as EKG machines and other diagnostic tools.
  • Prepare specimens for laboratory testing and conduct basic lab procedures.
  • Educate patients on treatment plans, follow‑up care, and self‑care instructions.
  • Maintain clean, stocked, and properly sanitized exam rooms.
  • Support quality initiatives, including PCMH‑related tasks and clinical KPI adherence.
• Administrative Responsibilities
  • Greet and register patients with a professional, friendly demeanor.
  • Manage check‑ins, check‑outs, and verify insurance coverage.
  • Maintain and update patient information in the electronic health record (EHR).
  • Schedule and reschedule patient appointments, including physicals and chronic‑care visits.
  • Process prior authorizations, referrals, and daily patient callbacks.
  • Track and link diagnostic imaging orders to results.
  • Manage inventory, medical supplies, and perform daily opening and closing procedures.
  • Ensure compliance with all regulatory requirements, including HIPAA and OSHA.
  • Support staff coverage needs and assist team members when necessary.
  • Communicate clearly and professionally, both orally and in writing.
• Technical & Operational Expertise
  • Proficiency in EHR systems and medical software.
  • Ability to troubleshoot minor equipment or software issues.
  • Stay current with evolving clinical practices and technologies.
  • Provide basic technical guidance to team members regarding medical equipment or EHR workflows.
• Professional Expectations
  • Maintain patient confidentiality and uphold ethical and legal standards.
  • Demonstrate professionalism through punctuality, appropriate attire, and respectful communication.
  • Exhibit strong problem‑solving skills and adaptability in a fast‑paced environment.
  • Deliver patient‑centered service with empathy, patience, and compassion.

Requirements

• High School Diploma or GED.
• Completion of an accredited Medical Assistant training program.
• Current CCMA, CMA, or RMA certification.
• Current BLS or CPR certification.
• 2+ years of Medical Assistant experience.
• Experience using EMR systems.
• Competency in clinical intake, patient data collection, lab specimen collection (including venipuncture), point‑of‑care testing, and EKG testing.
• Must meet all applicable state requirements and maintain active certifications.

Preferred Qualifications

• 2+ years of customer service experience.
• Experience in primary care, internal medicine, immediate care, or emergency care.
• Familiarity with systems such as eClinicalWorks or Athena.
• Proficiency in Microsoft Office Suite.
• Knowledge of population health initiatives.
• Understanding of HIPAA, OSHA, and other regulatory standards.

Physical Requirements

• Ability to stand and sit for hours at a time, with some bending and stooping.
• Manual dexterity required for clinical tasks.
• Ability to lift up to 50 lb.
• Reasonable accommodations available for qualified individuals.

Working Relationships

• Clinicians (providers and advanced practice clinicians).
• Clinical support staff.
• Administrative and practice leadership teams.

Benefits

• Competitive compensation based on experience and qualifications.
• Health, dental, and vision insurance.
• Life insurance.
• 401(k) retirement plan.
• Paid time off (vacation, holidays, sick leave).
• Professional development and continuing education opportunities.
• Supportive, collaborative, and inclusive work culture.

Schedule

The schedule consists of four 10‑hour shifts, Monday – Friday. Work hours may vary based on location, patient demand, and operational requirements, and may include evenings, weekends, and occasional holidays.