Medical Assistant

About the role

The Medical Assistant (Care Promoter 1) at our Olney location is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks to keep the medical centers running smoothly. The duties of Care Promoter 1 vary from setting to setting, depending on the size, location and type.

Essential Job Duties/Responsibilities

• Makes and records patient vital signs
• Catalogs and communicates patient needs to the PCP, Clinician, Specialist and/or other clinical personnel
• Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient
• Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist and/or other clinical personnel
• Performs non-critical medical and therapeutic procedures based on medical instructions. Collects phlebotomy and other lab specimens; performs basic waived lab tests
• Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first aid procedures; uses CPR skills when necessary, all under physician supervision
• Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times
• Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician
• Upon physician approval and authorization, calls in prescriptions to the pharmacy
• Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing
• Provides health coaching to a defined group of patients to support healthy lifestyle choices. Follows up with coached patients via weekly calls
• Performs other duties as assigned and modified at manager’s discretion

Knowledge, Skills & Abilities

• Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families
• Exceptional oral and written communication skills, time management skills and organizational skills
• Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders
• Mindset focused on resolving problems for patients and achieving team goals
• Knowledge of medical products, terminology, services, standards, policies and procedures
• Skilled in basic phone and computer operation
• Must be detail-oriented to ensure accuracy of reports and data
• Able to maintain effective and organized systems to ensure timely patient flow
• Able to act calmly in busy or stressful situations
• Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
• Willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed
• Spoken and written fluency in English
• Flexible to work evening, weekends and/or holidays as needed

Education And Experience Criteria

• High school diploma or equivalent education (GED) required
• Graduation from a nationally accredited Program in one of the following is required: Medical Assistant, Patient Care Technician Program, Emergency Medical Technician (EMT) or Paramedic
• A minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT or Paramedic required
• BLS for Healthcare Providers required
• Experience working with geriatric patients is a plus
• EMR system experience preferred

Pay Range

$17.0 - $24.26 Hourly

Employee Benefits

We offer a competitive compensation package, comprehensive benefits, career development and advancement opportunities, and so much more. Join our team who make a difference in people’s lives every single day.