Medical Assistant

About the role

Join our dedicated care team! We are seeking a compassionate, detail-oriented Medical Assistant in CDHA's Davidson Office to support our Gastroenterology providers in delivering safe, high-quality, patient-centered care. This role is ideal for someone who thrives in a fast-paced clinical environment and is committed to exceptional service and teamwork.

Responsibilities

• Provide direct support to Physicians, Advanced Care Providers, and RNs in the delivery of gastrointestinal care.
• Greet and room patients; verify patient identity using two identifiers; obtain vital signs, medical history, medication/allergy updates, and current symptoms.
• Prepare exam rooms, maintain cleanliness, and ensure all supplies and equipment are stocked and safe.
• Assist with clinical procedures such as breath tests, pill cam placements, and specimen collection.
• Complete lab requisitions and prepare specimens for pickup.
• Document all clinical information accurately in the EHR and ensure medical charts remain current.
• Manage prescription refills, pre-certifications, authorizations, and referrals.
• Triage patient calls according to protocol and schedule appointments.
• Educate patients on procedures, conditions, and care plans.
• Ensure timely scheduling and follow-up on labs, imaging, and procedure orders.
• Contribute to patient safety, infection control, and regulatory compliance (HIPAA, OSHA, AAAHC).
• Support practice operations through teamwork, communication, and a focus on patient satisfaction.
• Perform other duties as assigned within scope.
• Maintain knowledge, skills, and abilities through ongoing education.
• Participate in performance improvement activities.
• Maintain compliance with all laws and applicable regulatory requirements; act promptly to comply with required changes.

Requirements

• RMA or CMA certification preferred.
• Two-year certificate from college or technical school; or minimum of one year related experience and/or training; or equivalent combination of education and experience.

Why Join Us

• Be part of a caring, collaborative team committed to excellence in GI care.
• Help make a meaningful impact on patient health and comfort.
• Work in a supportive environment that values quality, safety, and professional growth.