Medical Assistant

About the role

The Medical Assistant in Student Health is part of a dynamic health care team that provides a warm, welcoming, efficient, and high-quality experience in Student Health. The individual will be cross-trained in both administrative duties and clinical duties associated with patient care.

Responsibilities

• Follow all department procedures for handling medical emergencies and urgent care needs.
• Answer phone calls with a warm and welcoming greeting, properly route calls, greet students, parents, faculty, staff, and visitors in Student Health in a warm and welcoming manner.
• Ensure a safe and comfortable experience.
• Schedule patient appointments.
• Ensure that the waiting room is ready for student access each morning and cleaned at the end of each day.
• Maintain the department calendar to ensure that all staff have up-to-date schedules for department events, operations, programs etc. to ensure smooth department operations.
• Review record release requests and prepare records for review by the Director.
• Ensure proper release and mailing of records after approval.
• Order supplies for office and clinic, maintaining an inventory of department supplies and equipment and expiration dates.
• Ensure expired medicines and supplies are pulled from stock.
• Review health forms for compliance with PHL 2165 and 2167 and college physical examination requirement closely with attention to detail.
• Run reports for New York State Immunization Audits.
• Review and prepare immunization records prior to New York State Health Department Audit.
• Retrieve immunization records from NYSIIS and CIR.
• Ensure that all files are locked and secured at the end of the day or when the office is closed for meetings etc.
• Attend staff meetings, continuing education programs; participate in student orientation and other campus activities.
• Attend admissions events: Open Houses and Accepted Student Days, approx. 1-2 weekend days per semester.
• Maintain a safe work environment.
• Respond to the safety and security needs of patients.
• Follows all safety, HIPPA, OSHA, and NYS Department of Health guidelines.
• Perform other duties as assigned.

Clinical Duties

• Admit and accompany patients into the treatment room and prepare patients for office visits.
• Obtain and record vital signs (BP, height, weight, pulse ox, temperature).
• Obtain basic medical history and reason for clinic visit from patient.
• Prepare patient for the examination.
• Assist provider with examination when requested.
• Confirm patient allergies and data-enters new allergies into the electronic medical record.
• Use safe patient management techniques to transfer patients onto the examination table or from surface to surface as appropriate, necessary or as directed by a provider.
• Collect laboratory samples for point of care testing. Run point of care test on site, report results to the medical provider.
• Prepare exam rooms for patient care; stock paper and medical supplies; ensure that proper instruments and care kits are appropriately set up for procedures.
• Responsible for following all infection control policies and guidance regarding patient care, transport of contagious patients, proper employment of universal precautions, and sanitizing of examination rooms post-discharge of patients.
• Maintains infection control standards and practices safe disposal of products contaminated by body fluids or hazardous medical waste to provide a safe environment.

Required Qualifications

• 1 year medical office experience preferred but not required.
• Pre-health gap year students encouraged to apply.
• Strong knowledge of medical terminology.
• Previous experience with electronic medical records (EMR) preferred.
• Computer proficiency with Microsoft Word, Excel, PowerPoint and the ability to learn additional programs.
• Strong word processing skills with ability to type complex documents, letters, and reports.
• Professional, calm-caring demeanor to effectively communicate with both internal and external constituencies.
• The ability to function independently and cooperatively within a team and manage multiple activities and difficult situations.
• CPR and First Aid Certification.