Medical Assistant

About the role

The Medical Assistant position in the Primary Care Clinic provides support in both clinical and administrative areas. The role involves delivering patient care under the direction of licensed nurses or providers, gathering patient information, and assisting with administrative tasks.

Responsibilities

• Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients.
• Clinical Support:
  • Performs a variety of appropriately delegated patient care interventions for patients and their families.
  • Maintains timely ongoing verbal communication.
  • Maintains patient flow including waiting room activity and communicates wait time updates to patients.
  • Prepares for upcoming visits, including: Identifying and documenting patient care needs, entering order for labs and tests, greeting patients, escorting to exam rooms, and preparing for provider.
  • Administers preventative/population health management screens and questionnaires, and records in medical record.
  • Anticipates/sets up special equipment and/or supplies needed for visit.
  • Communicates abnormalities in findings to the provider.
  • Updates patient pharmacy information.
  • Downloads glucometer and other device data for provider review.
  • Complies with department documentation standards to ensure a complete and accurate patient record.
  • Collects, labels, sends and may deliver specimens with appropriate laboratory slips and/or requisitions.
  • Identifies emergency/crisis situations and initiates appropriate response actions.
  • Performs initial cleaning/decontamination of equipment/materials and instruments.
  • Restocks, replaces, assembles patient equipment and supplies.
  • Utilizes the care team’s population health management registry or other applicable database for preventative care outreach.
  • Completes patient visit: Prints disposition forms and patient education materials.
  • Aids in completing patient visit: Assists with staging selected prior authorization for medication or supplies needed.
• Clerical Support:
  • Performs all duties associated with an Ambulatory Services Representative, including but not limited to registration, scheduling, and collecting co-payments.
  • Gathers and/or assists patients with registration information at every visit.
  • Verifies third-party insurance coverage for patients, including day of service and whether prior approval for service is necessary for proper reimbursement of services rendered.
  • Obtains this approval whenever it is necessary, and enters into the hospital billing system appropriately.
  • Directs patients with financial concerns to staff who can assist them in the completion of applications forms.
  • Creates and/or obtains medical records for patients and distributes copy to the appropriate person.
  • Screens patient’s chart prior to appointment, checks for lab work, x-ray, and other pertinent results, and verifies information as required.
  • Accesses and inputs patient information, lab results, x-rays, and other automated requests into the computer system.
  • Stamps and dates charts as required; prepares files and other clinic specific forms.
  • Mails out clinic specific notices and letters as required.
  • Handles clinic mail and delivers to the appropriate person.
  • Creates cross-booking activities for both linked appointments (social services, nutrition, interpreters, etc.).
  • Reschedules patients from canceled or bumped clinic sessions.
  • Enters charge code and updates diagnosis codes into the patient account system, as directed and as appropriate.
  • Tracks and arranges for return of borrowed/rented equipment.
  • Maintains appropriate equipment logs and records.
• General Duties:
  • Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
  • Utilizes hospital’s cultural beliefs and RESPECT attributes as the basis for decision making and to support the hospital’s mission and goals.
• Advanced Clinical Activities:
  • Assists with or performs some advanced clinical activities, depending on the specialty clinic.
• Advanced Administrative Duties:
  • Schedule urgent patients into providers schedule for immediate evaluation.
  • Create and maintain special procedure and sub-specialty patient lists for reference.
  • Maintain special procedure and sub-specialty areas: Cleaning and audit, Inventory and inspection of special equipment and instruments, Stocking and ordering of special items, Maintain vendor logs/relationship, and informs nurse manager or designee of equipment needing service.
  • Other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Completion of a certified Medical Assistant program.
• Current CPR certification.
• Current BLS certification.
• Current TB test.
• Current Drug Screen.
• Current State of Michigan Medical Assistant License.