Medical Assistant

About the Role

VIPcare is seeking a Medical Assistant to support clinical and administrative tasks in a primary-care setting focused on patients 65+. This safety-sensitive role involves direct patient care, medication administration, and front-desk operations. The Medical Assistant reports to the Office Manager and plays a key role in delivering 5-star service and positive patient experiences.

Responsibilities

• Greet and prepare patients for provider examination by obtaining patient history, chief complaint, current medications, medical history, allergies, surgical history, family history, social history, and other preventative medicine reviews; take patients' vitals and record information in the patient electronic medical record.
• Assist provider with examination, treatments, and procedures as directed.
• Maintain complete and detailed records of patients’ information electronically in the EMR.
• Measure and record vital signs and record them in the EMR.
• Handle all front-desk operations, including answering phones, greeting patients, scheduling appointments, addressing routine inquiries, and triaging calls.
• Maintain patient medical records in accordance with the center's policy.
• Explain treatment procedures, medications, diets, or providers’ instructions to patients.
• Prepare both patient and room for examination.
• Complete patient phone calls including proactive care coordination, medication reminders, appointment reminders, transitional care management, and complete documentation with telephone encounters.
• Provide both patient and provider support during procedures by handing instruments or equipment to the physician as directed.
• Clean and sterilize instruments and equipment after use and dispose of contaminated supplies.
• Perform clinical duties including administration of oral and injectable medications, irrigation of eyes and ears, dressing and bandaging wounds and incisions, starting and monitoring IV infusion, and assisting physicians with procedures.
• Perform in-office diagnostic tests including eye exams, electrocardiograph, administration of oxygen as ordered, pulse oximetry, peak flow, and inhalation treatments.
• Perform in-office CLIA-waived lab tests.
• Carry out quality controls related to lab equipment and testing; complete and maintain lab-related logs; perform PT/INR utilizing CoaguChek/Coag Sense machine and glucose testing utilizing glucometer.
• Accurately complete electronic medical records to include medical services rendered, test results, and supplies used.
• Monitor disposable inventory and place orders for medical supplies and pharmaceuticals as requested.
• Draw blood and process specimens for send-out.
• Provide patient education as directed by the provider.
• Assist with front-office tasks by performing additional clerical duties, including patient check-in/out, referrals, prescription medication management, and inbound/outbound telephone calls.
• Help maintain an adequate inventory of office medications and medical supplies and order as needed.
• Assist in onboarding and training new team members.
• Assist with inventory and maintaining office supplies.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent required.
• Completion of Accredited Medical Assistant program preferred (RMA or CMA).
• Minimum of 1 year of experience as a Medical Assistant.
• CPR certification preferred.
• IV Start Certification preferred.
• Phlebotomy experience preferred (knowledge of various collection methods and testing).
• Knowledge of medical coding preferred.
• Knowledge of HIPAA and OSHA preferred.
• Working knowledge of common prescription medications for the patient population assigned.
• Basic computer skills, including familiarity with electronic medical records.
• Excellent telephone and switchboard etiquette.
• Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration.

Physical Requirements

• Full range of body motion, including handling and transferring patients, manual and finger dexterity, and eye-hand coordination.
• Requires standing, walking, pushing, bending, kneeling, and reaching at arm’s length and overhead in a clinic for prolonged periods of time.
• Requires ability to sit or stand for prolonged periods of time.
• Must be able to lift and move patients and medical equipment as needed.
• Requires ability to lift/carry up to 15 lbs.
• Requires corrected vision and hearing to normal range.
• Ability to sit for extended periods of time.
• Ability to operate a computer and telephone.
• Must have own means of transportation.

Key Attributes

• Contagious and positive work ethic; inspires others and models core values and guiding principles.
• Effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
• Able to work within the Better Health environment by facing tasks and challenges with energy and passion.
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
• Demonstrated ability to handle data with confidentiality.
• Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision.
• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail.
• Excellent written and verbal communication skills; comfortable communicating with patients, providers, health plans, and internal/external stakeholders.
• Strong interpersonal and presentation skills.
• Strong critical thinking and problem-solving skills.
• Results-oriented with a focus on quality execution and delivery.
• Appreciation of cultural diversity and sensitivity toward target patient populations.

Pay

USD $18.00 - USD $23.00 per hour.

Benefits

• Competitive base salary.
• Medical, dental, vision, disability, and life insurance.
• 401k with employer match.
• Paid time off.
• Paid holidays.