Medical Assistant

About the Role

VIPcare specializes in primary care for patients 65+ and is seeking a Medical Assistant to support clinical and administrative tasks. This is a safety-sensitive position involving direct patient care and medication administration, reporting to the Office Manager or similar role.

Responsibilities

• Greet and prepare patients for provider examination by obtaining patient history, chief complaint, current medications, medical history, allergies, surgical history, family history, social history, and other preventative medicine reviews; take patients' vitals and record information in the patient electronic medical record.
• Assist provider with examination, treatments, and procedures as directed.
• Maintain complete and detailed records of patients’ information electronically in the EMR.
• Measure and record vital signs and document them in the EMR.
• Handle front-desk operations, including answering phones, greeting patients, scheduling appointments, addressing routine inquiries, and triaging calls.
• Maintain patient medical records in accordance with the center's policy.
• Explain treatment procedures, medications, diets, or providers’ instructions to patients.
• Prepare both patient and room for examination.
• Complete patient phone calls, including proactive care coordination, medication reminders, appointment reminders, transitional care management, and document telephone encounters.
• Provide patient and provider support during procedures by handing instruments or equipment to the physician as directed.
• Clean and sterilize instruments and equipment after use; dispose of contaminated supplies.
• Perform clinical duties, including administration of oral and injectable medications, irrigation of eyes and ears, dressing and bandaging wounds and incisions, starting and monitoring IV infusion, and assisting physicians with procedures.
• Perform in-office diagnostic tests, including eye exams, electrocardiograph, administration of oxygen, pulse oximetry, peak flow, and inhalation treatments.
• Perform in-office CLIA-waived lab tests.
• Carry out quality controls related to lab equipment and testing; complete and maintain lab-related logs; perform PT/INR using CoaguChek/Coag Sense machine and glucose testing using glucometer.
• Accurately complete electronic medical records, including medical services rendered, test results, and supplies used.
• Monitor disposable inventory and place orders for medical supplies and pharmaceuticals as requested.
• Draw blood and process specimens for send-out.
• Provide patient education as directed by the provider.
• Assist with front office tasks, including patient check-in/out, referrals, prescription medication management, and inbound/outbound telephone calls.
• Maintain an adequate inventory of office medications and medical supplies; order as needed.
• Assist in onboarding and training new team members.
• Assist with inventory and maintaining office supplies.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant program preferred (RMA or CMA).
• Minimum of 1 year of experience as a Medical Assistant.
• CPR certification preferred.
• IV Start Certification preferred.
• Phlebotomy experience preferred (knowledge of various collection methods and testing).
• Knowledge of medical coding preferred.
• Knowledge of HIPAA and OSHA preferred.
• Working knowledge of common prescription medications for the patient population assigned.
• Basic computer skills, including familiarity with electronic medical records.
• Excellent telephone and switchboard etiquette.
• Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration.

Skills

• Contagious and positive work ethic; inspires others and models core values.
• Effective team player who contributes valuable ideas and meets commitments.
• Able to work within the Better Health environment with energy and passion.
• Focused and driven, defines work in terms of success, and completes goals.
• Handles data with confidentiality.
• Ability to work cross-functionally with multiple teams and independently with minimal supervision.
• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail.
• Excellent written and verbal communication skills; comfortable communicating with patients, providers, health plans, and stakeholders.
• Strong interpersonal and presentation skills.
• Strong critical thinking and problem-solving skills.
• Results-oriented with a focus on quality execution and delivery.
• Appreciation of cultural diversity and sensitivity toward target patient populations.

Physical Requirements

• Full range of body motion, including handling and transferring patients, manual and finger dexterity, and eye-hand coordination.
• Requires standing, walking, pushing, bending, kneeling, and reaching at arm’s length and overhead in a clinic for prolonged periods.
• Ability to sit or stand for prolonged periods.
• Must be able to lift and move patients and medical equipment as needed.
• Ability to lift/carry up to 15 lbs.
• Requires corrected vision and hearing to normal range.
• Ability to sit for extended periods.
• Ability to operate a computer and telephone.
• Must have own means of transportation.

Benefits

• Competitive base salary.
• Medical, dental, vision, disability, and life insurance.
• 401k with employer match.
• Paid time off.
• Paid holidays.

Pay

USD $18.00 - USD $25.00 per hour.