Medical Assistant

General Statement of Duties

Assists in the delivery of health care and patient care management.

Supervision Received

Reports directly to the MA Manager/Clinical Quality Assurance Manager, Office Manager, and Director of Clinical Practices.

Supervision Exercised

None

Typical Physical Demands

• Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.
• Requires normal visual acuity and hearing.
• Involves standing and walking.
• Requires exposure to bodily fluids.
• Occasionally lifts items weighing up to 100 pounds.

Typical Working Conditions

• Exposure to bio-hazardous materials, medicinal preparations.
• Fast paced, busy medical office.

Examples of Duties

• Checks patient electronic health record to make sure that Physicians’ notes, lab work, X-ray reports, outside tests, and other Physicians’ reports are in the chart before taking patient back to exam room.
• Prepares patient for examination and treatment.
• Takes brief histories, checks vital signs and reviews Phreesia pre-visit for accuracy, and compiles patient’s list of medications.
• Affixes Iovera, injections, aspirations, and ultrasound.
• Administers and documents routine immunizations.
• Prepares patients by ordering X-rays or other procedures if it has been determined by the physicians’ notes that patient will need these done.
• Administers injections, performs phlebotomy, fits patients with orthopedic appliances, splints, and dressings.
• Follows protocols in the care and maintenance of medical equipment in office.
• Prepares exam rooms with necessary instruments and supplies.
• Schedules patients for outside testing.
• Gets pre-authorization for MRIs and other patient outside diagnostics tests as required.
• Returns calls to patients per Physician request.
• Follows medication refill protocols when checking RX request voicemail.
• Acts as the liaison between triage, call center and the physicians they work with.
• Instructs patients to give themselves injections.
• Instructs patients the proper and safe way to do certain exercises (per Physician request).
• Provides patients with educational information per Physician approval.
• Knows the different types of insurance that the office participates with to prepare lab specimens and requisition forms for appropriate labs.
• Knows how to access CRISP to run and print PDMP reports for physicians when refills of Opioids and/or benzodiazepines are requested by patients.
• Remains current with the policies mandated by Federal and local governments, Medicare/Medicaid programs and other private healthcare programs regarding handling of laboratory work.
• Affords assistance in the training of new Medical Assistants.
• Performs related work as required.
• Travels to other locations when coverage is needed.
• Handles Covid immunization, and inventory of Covid Vaccine and keeps up with Protocol.
• Serves as a chaperone when requested.
• Uploads US images to Medstrat.
• Other Duties as Assigned:

Performance Requirements

• Knowledge of medical practices to assist in giving patient care.
• Knowledge of examination and diagnostic procedures.
• Knowledge of medical equipment and instruments.
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Knowledge of different insurance company requirements with regard to laboratory handling and billing, including appropriate co-payments.
• Skills in assisting in a variety of medical procedures, treatments, and medication protocols.
• Skills in taking vital signs.
• Skills in maintaining clear notes and imputing correct data in patients’ electronic health records.
• Skills in establishing and maintaining effective working relationships with patients, other staff, and the public.
• 10. Skills in using computers.
• Skills in using calculator.
• Ability to react calmly and effectively in emergency situations.
• Ability to adapt to changes in the department.
• Ability to communicate clearly both orally and in writing.
• Ability to examine documents for accuracy and completeness.
• Ability to identify problems.
• Skills in training new Medical Assistants in office operation and procedures.

Compliance

• Follows compliance requirements mandated by OSHA.
• Follows compliance requirements pertaining to collection and handling of laboratory specimens including, but not exclusive of, collection, temperature, containers and proper disposal of biohazard materials.
• Follows guidelines for maintaining patient and corporate confidentiality.
• Demonstrates a strong commitment to honest and responsible corporate conduct.
• Identifies, reports and/or prevents any fraudulent or unethical behavior.
• Initiates notification to management if inappropriate behavior is observed within the organization.

HIPAA-Minimum Necessary Access to PHI

• The responsibilities associated with this position allow access to the computer “role” of ARA Nurse.
• The role descriptions are explicitly defined in our HIPAA manual.
• Access to computer information is password protected.
• Upon termination of an employee, his/her password will be deleted from the system.

Education

• CMA or RN Degree.

Experience

• Two years experience in a medical office.