Medical Assistant

About the role

Perform clinical duties under the direction of a physician. This individual ensures that supplies and equipment are available to facilitate efficient, effective care. It is important that a friendly, caring, courteous, and professional attitude is always displayed as this person has front-line contact with patients and families.

Responsibilities

• Recording patients' medical history, vital statistics, or information such as test results in medical records.
• Interviewing patients to obtain medical information and measure their vital signs, weight, and height.
• Accompanying patients to the appropriate exam room; assisting patients as needed with walking, transfers, dressing, and preparing them for the physician.
• Assisting and caring for others — providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Documenting/recording information — entering, recording, storing, or maintaining information in written or electronic form.
• Getting information — observing, receiving, and otherwise obtaining information from all relevant sources.
• Communicating with supervisors, peers, patients, and physicians — providing accurate messages/instructions by telephone, in written form, e-mail, or in person.
• Interacting with computers — using computers and electronic medical records to enter data, or process information.
• Cleaning according to scheduled maintenance program and keeping appropriate records; managing inventory of supplies; assisting with the ordering of patient care supplies, restocking treatment rooms, exam rooms, and procedure room.
• Monitoring and tracking prescription sent as eRX and refill requests.
• Preparing treatment rooms for patient examinations, set up instruments and equipment according to department protocol.
• Filling out lab requisition for pathology and calling for pick up at lab where patients insurance is accepted.
• Sending orders for labs, imaging, referrals or meds to appropriate facilities when ordered by provider.
• Calling and scheduling for the patient, when providers order STAT requests: before they leave our office.
• Calling insurance to request prior authorization as necessary.
• Monitoring biohazard and sharps daily according to OSHA.
• Restocking, managing and checking expiration dates for all supplies in rooms and storage room.
• Answering clinical phone calls. Checking phone messages hourly and returning all calls before lunch, midafternoon, and prior to leaving for the day.
• Complying with all AZCCC policies and procedures.
• Maintaining strict confidentiality related to medical records and other data.
• Working shifts as assigned. Scheduled shifts/locations will rotate according to clinic needs.
• Performing other duties as directed by providers and practice administrator.

Requirements

• Medical assistant certification
• Valid CPR certification

Working Conditions / Physical Requirements

• Medical office setting
• Able to work 40 hours per week
• Moderate noise levels from medical setting and equipment
• Standing for long periods of time
• Ability to see details at close range
• Ability to listen and understand information through spoken words and sentences
• Ability to read and understand information in writing
• Ability to communicate information in speaking so others will understand
• Daily uses of hands to type, file, and write/sign documents
• Minimum lifting requirements of 25 pounds to transfer equipment, help patients with positioning, and pack/unpack supplies
• Frequent bending, twisting, and position changes to assist patients

Qualifications

• High school diploma or equivalent required
• Successful completion of a medical assistant program
• Computer experience with EMR knowledge
• Professional appearance
• Strong medical terminology
• Must demonstrate excellent phone etiquette and exceptional customer service skills.
• Excellent work ethic, including integrity, positive attitude, productive, organized, treats leadership with respect, excellent attendance, continuously learning and willing to ask for assistance.
• Ability to work efficiently and effectively in a detail oriented, fast-paced setting.