Medical Assistant

About the role

Core to the ArchWell Health approach is a robust clinical care team focused on the needs of our members. Care teams deliver excellent and compassionate primary care and coordinate member care with the broader healthcare system. The Medical Assistant (MA) plays a critical role in supporting the PCP day‑to‑day and ensuring efficiency in patient care. MAs work closely with teammates to greet and room members, assist in assessing health conditions, and perform routine diagnostic testing during appointments. The MA‑Float may be asked to provide coverage outside their primary center.

At ArchWell Health, we’re creating a community of caring designed to help members stay healthy and engaged after age 60. By focusing on strong provider‑patient relationships, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life. Our value‑based care model prevents illness while keeping members healthy and happy. We deliver best‑in‑class primary care at comfortable, accessible neighborhood centers where older adults feel at home and become part of a vibrant, wellness‑focused community.

• Be compassionate
• Strive for excellence
• Earn trust
• Show respect
• Stay resilient
• Always do the right thing

Responsibilities

• Conduct intake with patients: measure and record vital signs, conduct patient interview, and document medical history.
• Perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure.
• Critically listen and engage with patients throughout appointments; report needs or changes in patient conditions to PCP, specialists, and/or other clinical personnel.
• Perform all tasks with a hyper focus on patient experience, including processing patient phone messages, returning calls, routing calls to appropriate team members, and calling patients to obtain and relay pertinent information for the physician.
• Change dressings, apply bandages, remove sutures, and perform other first‑aid procedures; use CPR skills when necessary, all under physician supervision.
• Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times.
• Provide health coaching to a defined group of patients to support healthy lifestyle choices; follow up with coached patients via weekly calls.

Requirements

• High school diploma or equivalent (GED) required.
• Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (e.g., foreign‑trained physician, paramedic) required.
• Minimum of 1 year work experience as a Medical Assistant.
• 6+ months’ phlebotomy experience highly desired.
• BLS for Healthcare Providers certification required.
• EClinical Works or similar EMR experience required.
• Experience working with geriatric patients is a plus.

Skills

• High degree of emotional intelligence and integrity; driven, focused work ethic.
• Self‑starter with ability to think creatively and work effectively.
• Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communicator with a customer‑oriented approach.
• Excellent critical reasoning, decision‑making, and problem‑solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects.
• Experience with claims/quality reports and analytical software packages.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) plus a variety of other word‑processing, spreadsheet, database, email, and presentation software.
• Ability to travel on occasion for company meetings.