Medical Assistant

Location: RKV Medical Center

Pay: $15.63 - $21.62 per hour

Responsibilities

• Assist physicians with medical procedures in office.
• Perform phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance.
• Perform proper quality control procedures before patient testing.
• Perform laboratory blood work and blood draws.
• Follow laboratory procedures for specimen handling and processing.
• Perform technical laboratory procedures timely with accuracy and precision, meeting accrediting and regulating agency standards.
• Prepare blood or bone marrow slides for evaluation.
• Send outside labs to appropriate facility as dictated by patient’s insurance plan.
• Maintain test report logs, quality control logs, equipment records, and checklists per regulatory agencies.
• Follow AON patient I.D. policy and procedure with every patient encounter.
• Obtain vital signs, height, weight, pain level and PHQ9 depression screening as requested by physician and document in Onco/EMR.
• Place patient in exam room and prepare for physician in a timely manner.
• Receive lab reports via telephone, lab system, or fax and document in patient’s chart or Onco/EMR for physician’s review.
• Assist physicians with medical procedures: bone marrows, fine needle aspirate, paracentesis, and pelvic exams.
• Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians, if applicable.
• Document thoroughly in medical record chart of testing/treatment rendered to patients; prepare encounter form to charge patient for services received in office or initial all steps in process in EMR for electronic superbill.
• Document all QC and QA corrective action.
• Show physician critical blood counts according to guidelines.
• Obtain all pertinent scan and CDs and prepare for physician’s review.
• Maintain adequate inventory of supplies; place orders with purchasing as needed.
• Initiate troubleshooting procedures when instrument malfunction occurs and contact central lab or instrument service company, if necessary.
• Perform EKG testing where applicable.
• Perform any and all duties required to keep laboratory in compliance with state and federal regulatory agencies; perform compliance testing.
• Take required number of CEUs annually to meet C.O.L.A. requirements.
• Observe established safety guidelines and maintain cleanliness of the laboratory and equipment.
• Comply with all Federal and State laws and regulations pertaining to patient care, patients’ rights, safety, billing, and collections.
• Adhere to all AON and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.
• Maintain and ensure confidentiality of all patient information at all times.
• Assist in training new employees to related job duties.
• Be expected to work at any AON location to help meet AON business needs.
• Be expected to work overtime when given sufficient notice of required overtime.

Qualifications

• Education: High School or GED.
• Certifications/Licenses: As required by state where employed; BLS required.
• Previous Experience: One-year experience as a medical assistant in clinic or physician’s office with ability to perform venipuncture.
• Valid Driver’s License and vehicle for travel to other clinic locations as needed.

Skills

• Analysis & Critical Thinking: critical thinking skills including problem solving, analysis, decision‑making, planning, time management, organizational skills; detail‑oriented with ability to exercise independent judgment.
• Interpersonal Effectiveness: developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, diversity awareness; ability to work with sensitive/confidential material and emotionally charged matters.
• Communication Skills: good command of English; second language an asset; effective oral, written, presentation skills; active listener; provides balanced feedback.
• Customer Service & Organizational Awareness: strong customer focus; ability to build engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships; positive employee, physician and community relations.
• Self‑Management: effectively manages own time, conflicting priorities, self, stress, and professional development; self‑motivated, self‑starter; able to work independently with limited supervision; able to work remotely as required; able to work effectively in fast‑paced, multi‑site environment juggling competing priorities.
• Computer Skills: proficiency in MS Office Word, Excel, PowerPoint, and Outlook; EMR.
• Travel: <2