Medical Assistant

Job Description

Assist physicians with medical procedures in office. Responsible for phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance. Primary Key Performance Areas include performing proper quality control procedures, following laboratory procedures, maintaining test report logs, and complying with regulatory agencies.

• Perform laboratory blood work.
• Perform blood draws.
• Follow laboratory procedures for specimen handling and processing.
• Prepare blood or bone marrow slides for evaluation.
• Send outside labs to appropriate facility as dictated by patient’s insurance plan.
• Maintain test report logs, quality control logs, equipment records, and checklists according to all regulatory agencies.
• Obtain vital signs, height, weight, pain level and PHQ9 depression screening of patient as requested by physician and document in the Onco/EMR system.
• Place patient in exam room and prepare for physician in a timely manner.
• Receive lab reports via the telephone, lab system, or fax and document in the patient’s chart or Onco/EMR for physician’s review.
• Absorb and show physician critical blood counts according to guidelines.
• Obtain all pertinent scan and CDs and prepare for physician’s review.
• Maintain adequate inventory of supplies. Place orders with purchasing as needed.
• Initiate troubleshooting procedures when instrument malfunction occurs and contact central lab or instrument service company, if necessary.
• Perform EKG testing where applicable.
• Perform any and all duties required to keep laboratory in compliance with state and federal regulatory agencies.
• Must be able to perform compliance testing.
• Take the required number of CEUs annually to meet C.O.L.A. requirements.
• Observe established safety guidelines and maintains cleanliness of the laboratory and equipment.
• Comply with all Federal and State laws and regulations pertaining to patient care, patients’ rights, safety, billing, and collections.
• Adhere to all AON and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.
• Maintain and ensure the confidentiality of all patient information at all times.
• Aid in training new employees to related job duties.
• Work at any AON location to help meet AON business needs.
• Work overtime when given sufficient notice of required overtime.

Qualifications

• High School or GED.
• Valid Driver’s License and vehicle for travel to other clinic locations as needed.
• BLS required.
• One-year experience as a medical assistant in clinic or physician’s office with ability to perform venipuncture.

Core Capabilities

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
• Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required. EMR.

Work Hours

• Standard Core Workdays/Hours: Monday to Friday, 8:00 AM – 5:00 PM.
• Occasional overtime may be required, and weekend shifts based on location hours and operational needs.