Medical Assistant
About the role
At American Family Care, our Medical Assistants are the heartbeat of the clinic — blending clinical skill, patient service, and front-desk/insurance verification expertise to keep our centers running smoothly. Whether you’re triaging a patient, drawing blood, or ensuring accurate insurance eligibility, you’ll play a key role in delivering care and ensuring our services are paid correctly. If you thrive in a fast-paced healthcare clinical setting, adapt quickly, and pride yourself on both accuracy and compassion, we want you here.
Responsibilities
- Greet and triage patients, collect vitals/histories
- Perform venipuncture and CLIA-waived point-of-care testing (COVID, flu, strep, glucose, A1C, UA, etc.)
- Assist with minor procedures, wound care, EKGs, and nebulizer therapy
- Register patients, verify insurance eligibility, determine financial responsibility, collect co-pays, reconcile payment logs, and maintain EMR accuracy
- Educate patients on both clinical procedures and financial expectations, provide clear discharge instructions, and de-escalate concerns with empathy and professionalism
- Participate in daily huddles, maintain compliance logs (crash cart, fridge temps, etc.), support infection-control and HIPAA standards
Requirements
- Completion of an accredited Medical Assistant program
- Active national MA certification (CMA, RMA, CCMA, or equivalent) at hire
- At least 1+ year of experience with insurance verification and patient registration required
- Current Basic Life Support (BLS) certification (or ability to obtain before starting)
- Urgent care or emergency room experience highly valued
- EMR proficiency (Experity preferred); comfort with payer portals (e.g., Waystar)
- Proven venipuncture and specimen collection skills
- Must successfully pass a drug screen and criminal background check as a condition of employment
- Full availability including ability to work evenings/weekends and float to nearby centers as needed
Benefits
- Competitive pay and benefits package
- Opportunities for professional growth and cross-training
- Collaborative, supportive, patient-first team culture
- Make an impact by delivering The Right Care. Right Now.
Pay
The expected pay range for this role is $20.00 - $24.00 per hour. Final compensation offers will be determined based on a combination of factors, including experience, certifications, education, and geographic location.
Schedule
Full availability including ability to work evenings/weekends and float to nearby centers as needed. Work environment: fast-paced urgent care; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts; float coverage as needed.