Medical Assistant

About the Role

The Medical Assistant manages medication refills, completes vital signs, and provides coverage in the TMS program. They support medication prescribers with day-to-day operations while maintaining a supportive and compassionate treatment environment.

Responsibilities

• Manage medication refill line and triage medication issues
• Support prior authorizations and Genomind ordering
• Obtain and monitor vital signs, reporting changes in patient symptoms or behavior
• Coordinate care with medication prescribers and other team members
• Ensure all client information is handled as sensitive and confidential
• Maintain and order necessary supplies
• Assist and cover for other staff to maintain departmental productivity and efficiency
• Perform additional duties as assigned to support departmental success

Interpersonal & Professional Expectations

• Demonstrate effective teamwork and communication with employees at all levels
• Accept and apply constructive feedback in a professional, non-defensive manner
• Use critical thinking to resolve problems and find solutions
• Adhere to business casual dress code
• Exhibit adaptability, dependability, ethical behavior, and strong interpersonal skills
• Manage conflict, organize tasks, and maintain productivity in a high-pressure environment

Working Conditions

• Air-conditioned and well-lit office environment, with occasional outdoor responsibilities
• Constant interaction with others, which may be interruptive
• Flexible hours, including weekends, holidays, and evenings to accommodate client needs
• Occasional lifting of up to 50 lbs for office supplies or event materials
• Extended periods of sitting, standing, or walking
• Participation in training, orientations, or compliance programs as required

Requirements

• High school diploma or equivalent
• At least 2 years of experience as a medical assistant in a healthcare setting
• Certificate as a CCMA or RMA
• Current CPR certification (highly desirable)
• Narcan certification (highly desirable)
• Strong computer skills, including proficiency in Microsoft Office and Electronic Health Record software
• Excellent interpersonal, communication, and organizational skills
• Ability to manage conflicting priorities and work independently with flexibility
• Enthusiastic self-starter with sustained energy and initiative
• Comfort working with a diverse base of individuals, including patients, providers, and community partners