MEDICAL ASSISTANT

Patient Relations

• Greet and attend to patient needs.
• Respond to patient requests in a timely and efficient manner.
• Achieve customer/patient satisfaction by providing excellent service.
• Absorb and relay patient demographic, insurance, and referral information.
• Maintain confidentiality of patient information.
• Assist with nursing desk phones and voicemail, relaying messages to appropriate health care personnel.

Clerical

• Maintain patient charts as outlined by each practitioner.
• Order and retrieve patient’s medical records, x-ray films, scans, lab work, etc. in preparation for the patient’s office visit.
• Make appropriate copies as necessary.
• Responsible for faxing necessary patient visit documentation to appropriate medical offices in a timely and efficient manner.
• Support nursing and physicians staff in copying, typing, and faxing.
• Schedule out-of-clinic tests and procedures per doctor’s orders using appropriate facilities.
• Post patients’ results on charts and forward to appropriate doctors for review and signature.
• Document prior authorization using established format, log authorizations in patient’s chart, and forward to appropriate departments.
• Absorb and maintain outpatient procedure log, checking for outstanding results on a daily basis.
• Accurately and appropriately document observations, actions, and patient outcomes in compliance with medical/legal confidentiality guidelines.

Qualifications

• High school diploma or equivalent required.
• Completion of a Medical Assistant training program required.
• Registered MA or Nationally certified MA certifications required.
• Two to four years prior medical assistant experience or healthcare experience preferred.
• Phlebotomy skills required.
• Bilingual skills (Spanish) are a plus.
• Computer skills and typing required.
• Previous experience utilizing an electronic medical record experience strongly preferred.
• Must possess strong interpersonal and communication skills.
• Calm, professional attitude in stressful situations and interactions.
• High level of ethics in maintaining patient confidentiality.