MEDICAL ASSISTANT

Patient Relations

• Greet and attend to patient needs.
• Respond to patient requests in a timely and efficient manner.
• Achieve customer/patient satisfaction by assisting with making patient appointments and gathering necessary patient demographics, insurance, and referral information.
• Maintain confidentiality of patient information both at work and off-duty.
• Relay messages to appropriate health care personnel in a timely manner.

Clerical

• Maintain patient charts as outlined by each practitioner.
• Order and retrieve patient’s medical records, x-ray films, scans, lab work, etc. in preparation for the patient’s office visit.
• Make appropriate copies as necessary.
• Fax necessary patient visit documentation to appropriate medical offices in a timely and efficient manner.
• Schedule out-of-clinic tests and procedures per doctor’s orders using appropriate facilities.
• Post patients’ results on charts and forward to appropriate doctors for review and signature.
• Accurately and appropriately document observations, actions, and patient outcomes in compliance with medical/legal confidentiality guidelines.