Medical Assistant Asthma, Allergy & ENT Clinic

Job Duties

• Supports the patient and provider throughout the patient visit
• Ensures the patient and provider are prepared for the visit
• Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment
• Provides excellent patient service through effective communication both over the phone and in person
• Completes appropriate documentation including patient registration if necessary
• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development
• Handles other duties as assigned effectively and efficiently
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Knowledge, Skills and Abilities (KSAs)

• Computer skills and dexterity required for data entry and retrieval of patient information
• Proficient with Windows-style applications and keyboard
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
• Proficient with Windows-style applications, various software packages specific to role and keyboard
• Strong interpersonal skills
• Strong customer service skills