Medical Assistant Apprentice

Purpose

The Medical Assistant Apprentice participates in a structured training program consisting of online Medical Assistant certification coursework and supervised on-the-job learning experiences.

Summary of Position

The Medical Assistant Apprentice is an entry-level trainee position designed for individuals pursuing certification as a Medical Assistant. The apprentice will complete online coursework while gaining practical experience through departmental rotations.

Responsibilities

• Patient Access
• Greets patients and visitors in a professional and welcoming manner
• Learns patient registration, scheduling, insurance verification, and check-in/check-out procedures
• Affords to maintain accurate demographic and insurance information
• Supports administrative functions and office workflow
• Primary Care
• Observes and assists with patient intake procedures
• Learns to obtain and document patient histories under supervision
• Learns proper techniques for measuring and recording vital signs
• Affords to prepare examination rooms and maintain equipment and supplies
• Supports providers and clinical staff during patient visits
• Learns documentation standards and electronic health record workflows
• Provides patient education materials as directed by clinical staff
• Laboratory
• Learns specimen collection, handling, and processing procedures
• Observes and assists with point-of-care testing under supervision and within training guidelines
• Participates in laboratory quality control and inventory processes
• Learns infection prevention and laboratory safety standards
• Develops an understanding of CLIA requirements and laboratory documentation
• Affords to assist with stocking and maintaining laboratory supplies
• Emergency Department
• Affords to patient flow and room preparation
• Learns emergency department operations and triage support processes
• Observes clinical procedures and patient care activities performed by licensed staff
• Affords to equipment setup, cleaning, and stocking
• Develops skills in communication during urgent and high-volume situations
• Learns emergency preparedness and safety protocols

General Responsibilities

• Successfully complete all assigned online Medical Assistant certification coursework and training requirements
• Demonstrate professionalism, empathy, respect, and excellent customer service
• Adhere to infection prevention, safety, and confidentiality standards
• Participate in departmental meetings, educational activities, and training sessions
• Maintain required documentation of training progress and competencies
• Demonstrate initiative, accountability, and willingness to learn
• Work collaboratively with patients, providers, and all members of the healthcare team
• Affords to assist in other departments as assigned to support operational needs
• Manage work time effectively and maintain attendance standards
• Perform duties consistent with apprentice training level and demonstrated competencies

Knowledge, Skills, And Abilities

• Strong desire to pursue a healthcare career
• Excellent interpersonal and communication skills
• Ability to work effectively with patients, families, and staff
• Basic computer proficiency and ability to learn electronic health record systems
• Working knowledge of Microsoft Outlook, Word, and Excel
• Strong attention to detail and organizational skills
• Demonstrated professionalism, compassion, patience, and reliability
• Ability to learn and apply new concepts in a fast-paced healthcare environment
• Ability to maintain confidentiality and professional boundaries

Required Qualifications

• High School Diploma or GED required
• Strong interest in healthcare and patient care services
• Ability to successfully complete all required departmental rotations and competency assessments
• Ability to work scheduled hours, including occasional evenings, weekends, or seasonal staffing needs as required
• Bilingual skills are preferred

Work Environment / Physical Activities

• Clinical and office healthcare environments
• Fast-paced setting with occasional high-pressure or emergent situations
• Potential exposure to bloodborne pathogens, infectious diseases, and other healthcare-related hazards
• Frequent standing, walking, bending, and reaching
• Occasional lifting of up to 30 pounds
• Requires adherence to all safety, infection prevention, and occupational health requirements

Position Status: Hourly, Non-Exempt

Pay Range: $22-$23 per hour