Medical Assistant - Appointment Scheduler

About the Role

Manages clinic calendars to ensure patient appointments are scheduled efficiently and productively, providing excellent customer service. Operates a multi-line switchboard, an in-house paging system, and maintains a general information center for the facility.

Schedule is flexible and may require some evenings and weekends.

Responsibilities

• Work in practice management system database calendar for clinic site
• Accept and confirm patient appointments over the telephone
• Conduct outbound phone calls for follow-up appointments and reminders
• Conduct patient care surveys for patient care reports
• Document and report patient complaints and grievances to supervisor for corrective action
• Update and maintain logs of patient phone calls and appointments
• Other duties as designated by Clinic Manager or Operations Director
• Answer telephone, take messages, schedule appointments, and provide general agency/program information
• Log calls for different departments
• Open and distribute mail accordingly

Requirements

• Microsoft Office/Word/Excel/Outlook proficiency
• Excellent communication and customer service skills
• Bilingual (English/Spanish) required
• Ability to work as a team player and independently
• Reliable transportation and ability to travel from facility to facility (10% travel outside the local area)

Qualifications

• Medical Assistant Certificate or Certified Medical Assistant
• High school diploma or GED equivalent
• One (1) year minimum customer service experience, preferably in a medical setting
• Current BLS Certification
• Valid State Identification
• Must maintain active clinical privileges, including regularly scheduled performance of clinical duties, and keep all licenses, certifications, diplomas, and trainings current
• Commitment to goals and philosophy of Northeast Community Clinic

Physical Requirements and Working Conditions

OSHA Category 1 – Involves exposure to blood, body fluids, or tissues. The work is mostly non-sedentary in nature.

• Regularly required to communicate, use repetitive motions, move, and remain stationary
• Regularly push, pull, and lift up to 20 pounds; occasionally up to 40 pounds
• Must possess mobility to work in standard office and clinic settings
• Stamina to maintain attention to detail despite interruptions, read printed materials, use a computer, and communicate in person and over the telephone