Medical Assistant Ambulatory Float Pool

About the Role

The Ambulatory Float Pool provides staffing support for ambulatory clinics across the entire Atrium Health Wake Forest Baptist region. This position specifically supports the northwestern areas of the AHWFB ambulatory region (Elkin, Hickory, Mt Airy, Sparta, Statesville, Wilkes, etc.), with coverage needs extending as far east as the AHWFB Medical Center clinics in Winston-Salem, NC. Clinics provide a variety of care, including primary care/internal medicine, specialty care, OB/GYN, pediatrics, and others.

Requirements

• Graduation from an accredited Medical Assistant program.
• Certification as a CMA or RMA from one of the following National Organizations:
  • CMA from American Association of Medical Assistants (AAMA)
  • CCMA from National Health career Association (NHA)
  • NCMA from National Center for Competency Testing (NCCT)
  • RMA from American Medical Technologists (AMT)
  • RMA from American Allied Health
  • NCMSMA from National Healthcare Worker’s Association (NHCWA)
  • NRCMA from National Association for Health Professionals (NAHP)
  • NRMA from National Registry of Medical Assistants (NRMA)
• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA).
• Current Basic Cardiac Life Support (BCLS) certification.
• Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) certification may be required within one year for select specialty areas.
• Two years of experience in a clinical practice setting as a Medical Assistant.
• Previous clinic or ambulatory care experience preferred.

Responsibilities

• Support the organization's mission, vision, values, and patient care standards.
• Schedule patient appointments, procedures, surgeries, and hospital admissions as applicable.
• Perform patient intake, including medical history collection, screenings, documentation, and vital signs.
• Assist providers during examinations, treatments, and procedures.
• Administer medications and vaccines as directed by the provider and maintain accurate medication records.
• Collect and process laboratory specimens in accordance with established policies and procedures.
• Perform point-of-care testing and screening procedures, including EKGs, hearing, vision, and pulmonary assessments.
• Maintain exam rooms, treatment areas, clinical equipment, and supplies to ensure a safe and efficient patient environment.
• Complete clerical and administrative duties, including answering phones, data entry, insurance form processing, and medical record documentation.
• Adhere to infection prevention, safety, and biohazard handling protocols.
• Accurately document patient care activities in the electronic medical record.
• Perform other duties as assigned to support clinic operations.

Skills & Competencies

• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced clinical environment.
• Commitment to patient-centered care, safety, and confidentiality.
• Proficiency in medical documentation and electronic health record systems.

Work Environment

Typical outpatient clinic setting.

Physical Requirements

• Frequent standing, walking, reaching, bending, and manual dexterity.
• Ability to communicate effectively with patients, providers, and team members.
• Ability to lift, carry, push, or pull up to 50 pounds, with occasional requirements up to 100 pounds as job duties require.