Medical Assistant - AI Operations Assistant

About the role

We are seeking a tech-savvy Medical Assistant with a strong specialty practice background to join our Partner Success Operations team at Basata. This is a high-ownership, on-the-ground role where you will be responsible for workflow documentation, implementation support, ongoing clinic workflow support, and BPO coordination.

Responsibilities

• Workflow Documentation & Maintenance
• Build and own clinic-specific workflow documentation for assigned accounts
• Keep documentation current as workflows evolve post-go-live
• Translate messy, verbal clinic knowledge into clean, auditable process maps
• Implementation Support
• Partner with the Partner Integration team for go-live readiness checklists
• Coordinate EMR access and staff training
• Surface blockers before they become delays
• Support go-live gate sign-off
• Ongoing Clinic Workflow Support
• Own the day-to-day operational health of assigned clinic accounts
• Monitor for workflow drift
• Flag escalation-worthy issues before they surface in a review
• Support the Growth Partner team with account-level operational context
• BPO Coordination for Assigned Accounts
• Ensure BPO agents have the necessary protocols, scripts, and escalation instructions
• Maintain documentation for repeatable onboarding
• Review BPO work product for accuracy and address quality gaps

Requirements

• Minimum 2-3 years of experience as a Medical Assistant or in a similar healthcare support role, preferably in a specialty practice setting
• Strong working knowledge of front-desk and back-office operations
• Proficient in electronic health records (EHR) systems
• Comfortable working alongside AI tools and BPO support teams
• Excellent communication and interpersonal skills
• Highly organized and detail-oriented

Qualifications

• Experience with NextGen, AthenaOne/Athena Practice, ModMed, or similar platforms is a plus
• Ability to translate verbal clinic knowledge into clean, auditable process maps
• Comfortable navigating change management conversations

Skills

• Strong organizational and detail-oriented skills
• Effective communication and interpersonal skills
• Experience with EHR systems
• Ability to document processes and procedures
• Comfortable working with AI tools and BPO support teams

Benefits

• Flexible work schedule
• Competitive compensation package
• Professional development opportunities
• Work-life balance

Pay

• $50,000 - $60,000 annually

Schedule

• Full-time position