Medical Assistant - AFSCME

About the role

The Medical Assistant position in the Primary Care Clinic provides support in both the clinical and administrative areas. In the clinical area, the practice assistant works under the direction of a licensed Nurse or Provider, participating in patient care delivery. In the administrative area, they gather patient information for registration, schedule appointments, verify financial information, and facilitate patient flow.

Responsibilities

• Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients.
• Clinical Support:
  • Performs a variety of appropriately delegated patient care interventions for patients and their families.
  • Collaborates with the licensed Nurse/clinic manager to determine appropriate work assignments and priorities.
  • Maintains timely ongoing verbal communication.
  • Maintains patient flow including waiting room activity and communicates wait time updates to patients.
  • Greets patients in the waiting room and escorts them to exam rooms.
  • Enters order for labs and tests to be completed at upcoming visits per clinic guidelines and protocols.
  • Anticipates/sets up special equipment and/or supplies needed for visit.
  • Administers preventative/population health management screens and questionnaires (e.g. PHQ2 and other behavioral health screens).
  • Alerts the provider when patient is ready and communicates abnormalities in findings (e.g. elevated temperature).
  • Updates patient pharmacy information.
  • Collects, labels, sends and may deliver specimens with appropriate laboratory slips and/or requisitions.
  • Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role, including immediate communication of such events to the licensed Nurse/Physician.
  • Performs initial cleaning/decontamination of equipment/materials and instruments.
  • Restocks, replaces, assembles patient equipment and supplies.
  • Utilizes the care team’s population health management registry or other applicable database for preventative care outreach.
• Clerical Support:
  • Performs all duties associated with an Ambulatory Services Representative, including but not limited to registration, scheduling, and collecting co-payments.
  • Verifies third-party insurance coverage for patients, obtains necessary approvals, and enters into the hospital billing system appropriately.
  • Controls cash and directs patients with financial concerns to staff who can assist them in the completion of applications forms.
  • Creates and/or obtains medical records for patients and distributes copies to the appropriate person.
  • Maintains clinic files and patient records; screen patient’s chart prior to appointment, checks for lab work, x-ray, and other pertinent results, and verifies information as required.
  • Communicates findings to appropriate healthcare team members.
  • Stamps and dates charts as required; prepares files and other clinic specific forms.
  • Mails out clinic specific notices and letters as required.
  • Handles clinic mail and delivers to the appropriate person.
  • Creates cross-booking activities for both linked appointments (social services, nutrition, interpreters, etc.).
  • Reschedules patients from canceled or bumped clinic sessions.
  • Enters charge code and updates diagnosis codes into the patient account system, as directed and as appropriate.
  • Tracks and arranges for return of borrowed/rented equipment.
  • Maintains appropriate equipment logs and records.
• Advanced Clinical Activities:
  • Assists with or performs some advanced clinical tasks and procedures, depending on specific training and certifications.

Requirements

• High school diploma or equivalent.
• Completion of a certified medical assistant program.
• Current CPR certification.
• Valid driver’s license and reliable transportation.

Qualifications

• Excellent organizational and communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office Suite.
• Knowledge of medical terminology and abbreviations.
• Experience with electronic health records (EHR).

Skills

• Medical Terminology
• Electronic Health Records (EHR)
• Microsoft Office Suite
• Medical Coding
• Medication Administration
• Phlebotomy
• Universal Precautions
• Wound Care
• Basic Patient Equipment Care
• Documentation
• Communication
• Teamwork

Benefits

Our clinic offers competitive benefits including health insurance, dental insurance, vision insurance, paid time off, and more.

Pay

$18.00 - $20.00 per hour, depending on experience.

Schedule

Full-time position, 40 hours per week. Flexible scheduling available.