Medical Assistant (31953)

About the role

Urology Austin is the largest urology practice in Central Texas, providing comprehensive care with a focus on compassion, innovation, and teamwork. The Medical Assistant I provides direct clinical support to physicians and advanced practice providers (APPs) by assisting with patient care, coordinating clinical workflows, and promoting an exceptional patient experience. This role supports the diagnosis, treatment, and ongoing management of patients with urologic conditions while maintaining compliance with clinical, regulatory, and safety standards.

Reports to the Site Manager and Assistant Site Manager; works closely with providers and the clinical team.

Responsibilities

• Escort patients to examination and treatment rooms while maintaining patient privacy and dignity.
• Obtain and document patient histories, chief complaints, allergies, medication reconciliation, vital signs, and other pertinent clinical information prior to provider evaluation.
• Prepare patients for urologic examinations, treatments, and office-based procedures.
• Assist physicians and APPs during examinations and procedures including, but not limited to, cystoscopies, prostate procedures, catheter insertions and removals, bladder instillations, vasectomies, biopsies, and other office procedures within the scope of training.
• Prepare and maintain sterile fields, instruments, and procedure rooms following infection prevention standards.
• Perform bladder scans and accurately document post-void residual (PVR) measurements following competency validation.
• Obtain blood specimens, urine specimens, and other laboratory specimens utilizing proper collection techniques, OSHA standards, and universal precautions.
• Perform point-of-care laboratory testing and process laboratory specimens according to established protocols.
• Prepare laboratory specimens for transport and ensure accurate labeling and documentation.
• Administer medications, injections, immunizations, bladder instillations, and other delegated clinical treatments within scope of practice and organizational policy.
• Assist with urinary catheter insertion, removal, exchanges, irrigation, specimen collection, and patient education as directed by the provider.
• Obtain and review outside medical records, laboratory results, imaging studies, pathology reports, referrals, and prior authorizations to ensure complete documentation for patient visits.
• Coordinate diagnostic testing, imaging, and specialty referrals as directed.
• Assist in preparing surgical patients by ensuring required testing, medical clearances, laboratory work, and documentation have been completed.
• Ensure appropriate informed consent documentation has been obtained prior to procedures.
• Educate patients regarding medications, procedures, catheter care, postoperative instructions, and follow-up appointments as directed by the provider.
• Prepare, stock, clean, and disinfect examination and procedure rooms between patients following established infection prevention protocols.
• Maintain inventory of medical supplies, equipment, medications, and sample medications while notifying leadership of replenishment needs.
• Maintain accurate and timely documentation within the electronic medical record.
• Review upcoming clinic schedules to identify missing records, authorizations, laboratory results, imaging, or other required documentation.
• Assist with quality improvement initiatives, chart audits, and clinical documentation reviews as assigned.
• Demonstrate professionalism, compassion, and exceptional customer service while maintaining patient confidentiality.
• Practice Standard Precautions, proper hand hygiene, and appropriate disposal of biohazardous materials.
• Maintain compliance with HIPAA, OSHA, CLIA, infection prevention standards, and all organizational policies and procedures.
• Collaborate effectively with physicians, APPs, nurses, surgery schedulers, front office staff, and leadership to promote efficient clinic operations and exceptional patient care.
• Assist other team members and perform additional duties as assigned.

Requirements

• High school graduate or equivalent.
• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), National Certified Medical Assistant (NCMA), or equivalent certification preferred.
• Previous experience as a Medical Assistant in an outpatient clinic or hospital setting preferred.
• Previous urology, surgical, oncology, or procedural specialty experience preferred.
• Phlebotomy experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks in a fast-paced clinical environment.
• Proficiency with electronic medical records (EMR) and Microsoft Office applications.
• Ability to work collaboratively as part of a multidisciplinary healthcare team.

Skills

• Performing medical assisting tasks efficiently and accurately.
• Taking and recording vital signs.
• Maintaining clinical records and completing documentation.
• Operating standard medical equipment and instruments.
• Knowledge of medical terminology and office procedures.
• Basic arithmetic for calculations, balancing/reconciling figures, and making changes accurately.
• Organizational skills: time management, prioritization, multitasking, and problem-solving.
• Basic computer skills, including typing 40 WPM using word-processing software, Microsoft Excel, email, internet, and PowerPoint.
• Reading, understanding, and following oral and written instructions.
• Sorting and filing materials correctly using alphabetic or numeric systems.
• Communicating clearly and concisely.
• Establishing and maintaining effective working relationships with patients, physicians, clinical staff, and the public.

Qualifications

• High school diploma or GED.
• Diploma as a medical administrative assistant from an accredited medical vocational course preferred.
• Certification of CCMA, RMA, or CMA preferred.
• Minimum one year of administrative assistant experience in a medical office setting.

Physical Demands and Work Environment

This role is primarily performed in a clinic office setting with moderate noise and frequent staff and patient interaction. Regular activities include sitting, typing, talking, and hearing, with occasional walking, reaching, and lifting up to 20 pounds. Vision requirements include close and distance vision, peripheral vision, and focus adjustment. Minimal exposure to communicable diseases may occur, and periods of stress can arise when handling time-sensitive or sensitive tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work performed in an office environment with frequent contact with staff and patients. Manual dexterity for office machine operation, including computer and clinical equipment; stooping, bending, or standing for extended periods. Stress may be triggered by multiple staff demands and deadlines.