Medical Assistant 1

LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much more.

About the role

The Medical Assistant is part of a patient-centered care team composed of a clinical provider, medical assistant, and auxiliary staff providing urgent and primary care health services in a community health center setting. This is a full-time, benefit-eligible position working year-round, including during school closure months. This position is represented by SEIU-UHW, with salaries and benefits set by a collective bargaining agreement (CBA). An employee in this role must remain a member in good standing of SEIU-UHW, as defined in the CBA.

Responsibilities

Administrative

• Utilize an Electronic Health Record system to document patient registration, chief complaint, vital signs, review of systems, medication and health history, community health measures (including tobacco use), and patient tracking.
• Assist in patient flow by timely rooming of patients and maintaining awareness of exam room availability and timing.
• Provide back-up for the front desk with answering telephones, medical reception, financial eligibility, cashiering, and medical records.
• Perform patient discharge activities, including completion of referral forms, instructions for filling prescriptions, making appointments, copying forms, and other activities as needed.
• Perform other duties as assigned by supervisor.
• Participate actively in team meetings and case conferences.
• Willingness to cross-train and perform functions of financial eligibility, cashiering, and telephone operations.

Clinical

• Prepare exam rooms before and after patient examinations according to clinic infection control procedures.
• Perform injection of vaccines and basic in-clinic lab tests, including but not limited to urine dipstick, hemoglobin A1C, regular hemoglobin, rapid strep, pregnancy test, and glucose level tests as ordered by provider.
• Perform phlebotomy as needed.
• Perform EKG, ear lavage, audiometry testing, and other tests as necessary.
• Assist practitioners during examinations as needed.
• Provide patient education and information as instructed by clinic practitioners and clinic protocols.
• Participate in home visits and street outreach to provide services.
• Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards.

Medical Office Maintenance

• Maintain adequate stock of medical supplies and forms in clinic areas and at the MA Station, checking supply levels regularly.
• Clean, sterilize, and stock reusable instruments as needed.
• Test medical and laboratory equipment in accordance with regulatory guidelines.
• Keep all clinic areas neat and clean at all times.

Requirements

• Completion of an accredited Medical Assistant program.
• Current CPR certification.
• Previous medical office work experience.
• Excellent customer service skills working with diverse populations.

Benefits

• Medical, dental, and vision coverage (including dependent and domestic partner coverage).
• Generous leave benefits, including ten paid holidays.
• Flexible Spending Accounts.
• 403(b) retirement savings plan.

Pay

$22/hour.