Medical Assist Supervisor - 1796

About the Organization

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at-risk of homelessness throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our philosophy of service is rooted in the belief that all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights, fostering hope and dignity for those we serve. We create lasting solutions to homelessness by:

• Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible;
• Building strong, caring, and trauma-informed communities through the integration of housing, health care, and supportive services;
• Advocating for social and racial equity, inclusion, and diversity and challenging the status quo in partnership with our workforce members and those we serve;
• Achieving excellence through continuous quality assurance, innovation, and professional development;
• Using resources judiciously and effectively.

About the Role

The Medical Assistant Supervisor provides leadership and oversight of the Medical Assistant (MA) team, ensuring clinical competency, quality of patient care, and efficient clinic operations. This role includes direct supervision of MAs, training and mentoring staff, coordinating daily workflows, and supporting interdisciplinary care teams in a trauma-informed, patient-centered environment.

Responsibilities

• Supervise Medical Assistants, including scheduling, timesheet approvals, performance evaluations, coaching, and disciplinary processes.
• Ensure quality and competency of MA team through training, auditing, and remediation of clinical skills.
• Champion quality improvement initiatives and support the implementation of LEAN methodology across the suite.
• Provide direct patient care support in routine and emergency situations within scope of training.
• Collaborate with providers, nurses, and behavioral health staff to ensure effective interdisciplinary patient care.
• Maintain accurate and timely documentation in the Electronic Health Record (NextGen) and other systems, including vitals, procedures, immunizations, labs, and patient communications.
• Coordinate patient flow, appointment scheduling, follow-ups, lab processing, and referrals to optimize clinic operations.
• Administer immunizations and perform clinical procedures (venipuncture, wound care, EKG, spirometry, etc.) in accordance with protocols.
• Support staff development through orientation, competency assessments, professional development, and regular supervision meetings.
• Ensure compliance with infection control, HIPAA, and safety protocols, reporting incidents appropriately in SafetyZone.
• Ensure timely and accurate recording of all clinical/non-clinical services, communications, and tasks in the EHR and other systems as required while maintaining complete up-to-date charts and any future upgrades as directed.
• Perform other job duties as assigned.

Requirements

• High school diploma or equivalent required.
• Completion of a Medical Assistant program or Emergency Medical Technician-Basic certification required.
• Certification in Basic Life Support (CPR) required.
• Previous experience as a Medical Assistant required.
• Prior experience in ambulatory, community health, public health, mental health, emergency, or critical care settings preferred.
• Experience with pediatric care and/or working with diverse or marginalized populations strongly preferred.
• Supervisory or leadership experience preferred.

Skills

• Strong leadership skills, including change management, decision-making, problem-solving, and staff development.
• Excellent communication, customer service, and interpersonal skills with high emotional intelligence.
• Ability to work effectively in a fast-paced, team-based clinical environment.
• Knowledge of trauma-informed care, harm reduction, and cultural competency practices.
• Proficiency with Microsoft Office applications and electronic health record systems (e.g., NextGen).

Benefits

• Health Insurance - HMO or PPO options
• Dental and vision insurance
• Flexible spending accounts
• Supplemental life insurance
• Company-paid basic life and AD&D insurance coverage
• Employee Assistance Program
• 403(b) retirement savings matching
• Extensive paid time-off, including holidays, sick leave, and vacation
• Same- and opposite-sex domestic partner coverage

The effective date for benefits will be the first of the month following your date of hire.