Medical Administrative Clerk, Senior

Duties and Responsibilities

• Ability to perform all Medical Administrative Clerk essential duties as prescribed in the MAC job description.
• Supports training medical administrative clerks, including completing orientation checklists and MAC competencies.
• Responsible for opening front office and all duties associated with this function.
• Responsible for end of day processing and documentation, including preparation and completion of deposit(s).
• Investigates/researches complex patient issues, schedules, and potential billing issues.
• Acts as a subject matter expert in insurance regarding eligibility and coverage.
• Maintains monitoring of telephone activities for volume and efficiencies, serving as additional support when needed.
• Maintains monitoring of patient registration workflow volumes and provides additional support to alleviate bottlenecks and maintain efficient front-end processing.
• May serve as a back-up support for the administrative supervisor, as needed.
• Accurately documents and communicates or escalates patient concerns to site leadership.
• Works as primary or secondary contact for all vendors and contracted services at site, including housekeeping, laboratory, and security services.
• Utilizes various software systems pertaining to front-end desk and administrative duties.
• Works as primary or secondary point of contact for IT services as SPOC; reconciles IT equipment and inventory.
• Works as primary or secondary contact for supply order management and site equipment management and facility management.
• Analyzes team member data/metrics and discusses professional development for team members with Administrative Supervisor.
• Supports, organizes, and executes events, meetings, team building activities in collaboration with the Administrative Supervisor and/or Practice Administrator.
• Performs all duties in a remote capacity supporting the healthcare team with administrative duties in the event of site closure, i.e., a weather event or similar issue that causes the site to close or relocate due to an emergency.

Knowledge/Skills/Abilities

• Knowledge of:
• Healthcare office concepts, practices, policies, and procedures
• Insurance verification procedures
• Microsoft Office Applications (Word, Excel, Outlook)
• HIPAA and Joint Commission guidelines and regulations
• Skilled in:
• Providing exceptional customer service
• Verbal and written communications, including telephone and email etiquette and documentation
• Working independently in a fast-paced, multi-task clinical environment, as well as part of a team
• Effective problem-solving techniques
• Ability to:
• Understand data metrics in Epic EMR system such as work queues, in-basket, and claim work queues
• Work in a self-directed, organized manner
• Multitask while maintaining a strong attention to detail and accuracy
• Present information in a consistent, organized, and accurate manner
• Demonstrate flexibility and ingenuity in response to change
• Develop and maintain effective working relationships across the organization at various levels, as well as with external customers
• Maintain confidentiality

Minimum Education

High School Diploma or Equivalent

Minimum Experience

At least one year of experience in registration or front office duties in a dental, physician’s office, hospital emergency department, and/or urgent care setting.