Medical Administrative Clerk (MAC)

Duties and Responsibilities

• Welcome, greet, and assist patients in a courteous and professional manner.
• Schedule patient appointments accurately and efficiently utilizing the computer system.
• Answer all incoming telephone calls and provide information as necessary or route the calls as needed.
• Register all patients by accurately entering the patient demographic and insurance information in the electronic medical system.
• Verify and ensure completeness of patient registration documentation.
• Verify and enter patient data into the electronic medical system.
• Review and verify patient coverage of insurance information using online resources.
• Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance.
• Collects deposits or co‐payments/deductibles prior to the patient being seen by the provider per company policies.
• Utilize the numerous software systems in the clinic, including but not limited to, i2i, Tableau, Vital Interactions, Patient Portal, check in kiosks, etc.
• Run Vital Interaction reports and follow‐up on appointments needing to be confirmed and no shows.
• Work closely with the nursing, provider, medical assistant, and extended care teams to ensure smooth patient flow and reduce cycle time.
• Absorb and assist with closing gaps in care by helping to notify patients of services due.
• Work with HIM department to accurately scan medical documents into the EMR system.
• Notify appropriate personnel of emergencies, messages, patient arrivals, etc.
• Accurately document and communicate patient concerns to the site triad leadership team.
• Ability to work assigned hours, and as needed outside regularly scheduled hours including weekends.
• Participate in appropriate meetings and trainings, as well as adhere to all company policies and procedures.
• Maintain confidentiality of all patient, clinical, and company information and data.
• Adhere to HIPAA guidelines.
• Perform all duties in an ethical manner consistent with the I Promise statement.
• Perform other job‐related duties as assigned.

Knowledge/Skills/Abilities

• Knowledge of Healthcare office concepts, practices, policies, and procedures.
• Insurance verification procedures.
• Microsoft Office Applications (Word, Excel, Outlook).
• HIPAA and Joint Commission guidelines and regulations.
• Skilled in Providing exceptional customer service.
• Verbal and written communications, including telephone and email etiquette and documentation.
• Working independently in a fast‐paced, multi‐task clinical environment, as well as part of a team.
• Effective problem solving techniques.
• Ability to Work in a self‐directed, organized manner.
• Multitask while maintaining a strong attention to detail and accuracy.
• Present information in a consistent, organized, and accurate manner.
• Develop and maintain effective working relationships across the organization at various levels, as well as with external customers.
• Maintain confidentiality.