Medical Administrative Clerk (MAC)

About the Role

Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check-in.

Responsibilities

• Responsible for opening the front office and all duties associated with this function.
• Welcome, greet, and assist patients in a courteous and professional manner.
• Schedule patient appointments accurately and efficiently utilizing the computer system.
• Answer all incoming telephone calls and provide information as necessary or route the calls as needed.
• Register all patients by accurately entering patient demographic and insurance information in the electronic medical system.
• Verify and ensure completeness of patient registration documentation.
• Review and verify patient coverage of insurance information using online resources.
• Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance.
• Collect deposits or co-payments/deductibles prior to the patient being seen by the provider per company policies.
• Responsible for closing and/or end-of-day processes, including daily posting of collected monies into the electronic medical system and balancing the drawer for end-of-day deposit.
• Utilize various software systems in the clinic, including i2i, Tableau, Vital Interactions, Patient Portal, check-in kiosks, etc.
• Run Vital Interaction reports and follow up on appointments needing confirmation and no-shows.
• Work closely with nursing, providers, medical assistants, and extended care teams to ensure smooth patient flow and reduce cycle time.
• Assist with closing gaps in care by helping notify patients of services due.
• Work with the HIM department to accurately scan medical documents into the EMR system.
• Notify appropriate personnel of emergencies, messages, patient arrivals, etc.
• Accurately document and communicate patient concerns to the site triad leadership team.
• Participate in meetings and trainings, and adhere to all company policies and procedures.
• Maintain confidentiality of all patient, clinical, and company information and data, adhering to HIPAA guidelines.
• Perform other job-related duties as assigned.

Qualifications

• Knowledge of healthcare office concepts, practices, policies, and procedures.
• Insurance verification procedures.
• Proficiency in Microsoft Office Applications (Word, Excel, Outlook).
• Understanding of HIPAA and Joint Commission guidelines and regulations.

Skills

• Providing exceptional customer service.
• Verbal and written communication, including telephone and email etiquette and documentation.
• Working independently in a fast-paced, multi-task clinical environment, as well as part of a team.
• Effective problem-solving techniques.
• Self-directed, organized work style.
• Multitasking with strong attention to detail and accuracy.
• Presenting information in a consistent, organized, and accurate manner.
• Demonstrating flexibility and ingenuity in response to change.
• Developing and maintaining effective working relationships across the organization and with external customers.
• Maintaining confidentiality.

Education

High School Diploma or Equivalent

Experience

At least one year of demonstrated experience in an administrative position.