Medical Administrative Assistant (Medical Assistant)

Key Responsibilities

• Answer phones and take clients’ calls and provide professional, accurate, satisfactory answers to their questions and concerns.
• Guide client through troubleshooting for telehealth appointments.
• Call insurance for prior authorization and copay information.
• Aid providers in administrative tasks.
• Answer general questions about the practice and services provided.
• Answer internal communication questions.
• Cookordinate care between clients and providers.
• Schedule client appointments.
• Call in prescriptions to the pharmacy as needed and work on meds prior authorizations.
• Collaborate with other team members and locations to provide excellent customer service.
• Help train new team members as needed.
• Prepare client files for providers.
• Provide overall psychiatric provider and site support in conjunction with Site Coordinators.
• Own and manage medication logbook and download prescription monitoring report each day for review.
• Help support therapists and psychiatric providers on managing waitlists.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills (written and verbal) and ability to work well with a team, especially in stressful situations.
• Patience and empathy, as well as adaptability and flexibility.
• Strong time management skills, detail oriented and organizational skills.
• Computer skills, familiarity with Google Drive.
• Phone skills, including familiarity with complex or multi-line phone systems.
• Maintain client trust and protect operations by keeping client care information confidential.
• Create a safe, productive work environment that is client focused.
• Possess desire to do a thorough job in a fast-paced environment, must be detail oriented and highly organized.
• Ability to maintain professional appearance and demeanor, and interface well with clients and teammates in a mental health setting.
• Ability to complete other office tasks as needed.
• Customer service skills.

Benefits

• Competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
• Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize client care.
• Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives.
• Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.
• Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role.

Pay

The hourly compensation range for this role is $20 – $24. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role.

Schedule

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.