Medical Administrative Assistant

About the role

We are looking for a Medical Administrative Assistant to join our team in a remote office setting. This position is ideal for those who thrive in a fast-paced environment and are interested in working with injured workers.

Responsibilities

• Manage and/or assign files to appropriate staff members and initiate appropriate verbal and/or written contacts with employers, clients, claimants, and medical providers.
• Set up files in all appropriate systems; assign files, when applicable, to the nurse.
• Maintain responsibility of an individual caseload.
• Maintain appropriate electronic and paper files.
• Interface with a variety of inter-disciplinary providers (e.g., PT, diagnostic, psychology, etc.).
• Identify, maintain, and update participating providers.
• Answer incoming calls, and direct the call appropriately.
• Process all documents using computer, copier, and scanner.
• Search and copy the appropriate internal criteria guidelines, when appropriate.
• Work as part of a team to meet turn-around time for the set activity.
• Keep supervisor advised of any problems or delays.
• Continually improve job skills and knowledge of all company products and services as well as customer issues and needs, through ongoing training and self-directed research.
• Adhere to company policies, procedures, and reporting requirements.

Requirements

• Experience in any of the following disciplines a plus - CNA, Medical Assistant, Physical Therapy Aide, Workers' Compensation, Medical Unit Claims Administrator, IME Coordinator, Medical Office Manager.
• Experience with workers' compensation or disability (a plus!).
• Bachelor's or Associate's Degree preferred but not required.
• Intermediate computer and internet skills (will work with programs including MS Word, Outlook, and Excel).
• Basic knowledge of/ability to read medical reports.
• The ability to research evidence-based guidelines.
• An understanding of workflow guidelines and follow as necessary.
• Proficient verbal/telephone and written communication skills.
• A high level of efficiency, ability to maintain rapid workflow.
• An aptitude for learning, organization skills and the ability to follow systems and procedures.
• A time-management mindset, along with planning, and prioritization skills.
• The ability to work independently as well as part of a team.
• The ability to express empathy with injured and/or disabled people.
• A customer service mindset.
• The ability to work Monday-Friday on a 1st shift central time zone.

Qualifications

• The ability to work independently as well as part of a team.
• The ability to express empathy with injured and/or disabled people.
• A customer service mindset.

Skills

• Intermediate computer and internet skills (MS Word, Outlook, Excel).
• Basic knowledge of reading medical reports.
• Research evidence-based guidelines.
• Understanding of workflow guidelines.
• Efficiency, rapid workflow.
• Learning, organization skills, following systems and procedures.
• Time-management, planning, prioritization.
• Empathy with injured and/or disabled people.

Benefits

• Comprehensive benefit package including health/dental/vision insurance, profit sharing, 401k matching, generous time off.
• Traditional first shift schedule.
• A relaxed, yet upbeat, work environment, with a jeans professional dress code when onsite.
• In-office days reserved for training or team events.
• Awesome downtown location in River North.
• Close to public transit.
• Rising was named a Top Workplace in the healthcare industry for 2023!