Medical Administrative Assistant

Organizational Duties & Responsibilities

• Ensure the safety and well-being of all Ramey-Estep/Re-group (RE) clients.
• Support the mission, vision, and values of RE.
• Adhere to the agency’s code of ethics, policies, and procedures.
• Achieve and maintain accreditation and compliance with regulatory agencies.
• Facilitate positive interaction with clients and staff.
• Exhibit maturity, respect, a team-centered approach, confidentiality, and awareness/sensitivity to cultural and other differences.
• Communicate effectively using agency communication systems.
• Participate in professional development programs.
• Manage financial and physical resources to support RE’s mission.
• Report incidents of abuse or potential abuse to appropriate authorities.

Essential Duties and Responsibilities

• Greet and check in patients professionally and friendlily.
• Register new and returning patients accurately and efficiently.
• Verify insurance eligibility and collect co-pays or fees.
• Schedule, reschedule, and cancel appointments.
• Answer multi-line phones and route calls appropriately.
• Maintain HIPAA-compliant confidentiality of patient information.
• Communicate with clinical staff regarding patient flow and needs.
• Assist with translation or interpretation services, if applicable.
• Prepare daily encounter forms and balance receipts.
• Perform clerical tasks such as filing, faxing, scanning, and mail sorting.
• Support UDS and grant compliance through accurate data entry and reporting.
• Participate in team huddles and quality improvement activities.
• Perform other duties as assigned.

Working Conditions/Environment

• Front-desk work in a busy outpatient clinic.
• Monday – Friday day shift, with possible evening or weekend shifts.
• Exposure to communicable diseases (proper PPE provided).
• Intense, unpredictable population with the possibility of verbal and physical aggression.
• Fast-paced environment requiring quick decisions to deal with crises.
• The environment can be loud and stressful at times.

Minimum Job Requirements

• High School Diploma or GED required.
• One year of medical office or customer service experience preferred.
• Experience in a community health center or with diverse populations preferred.
• At least 21 years of age.
• Proficiency with Microsoft Word, Excel, PowerPoint, and other relevant applications.
• Excellent communication and customer service skills.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Ability to understand and relate to the needs of clients from diverse backgrounds.
• Ability to read, write, and converse in English.
• Successful completion of a pre-employment drug screen.
• Background screening.
• TB skin test or proof of a negative chest x-ray or other documentation.
• Completion of Excellent Foundations.
• Annual training.
• CPR/First Aid training.

Physical Requirements

• Regularly stand, sit, walk, talk, hear, reach with hands and arms, and use hands to finger, handle, and feel.
• Occasionally lift and/or move up to 10 pounds or more.
• Use a computer keyboard and mouse.
• Stoop, kneel, crouch, and climb stairs.
• Close, distance, and peripheral vision.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay and Benefits

• The rate of pay for this position starts at $18.00/hour.
• This position is also eligible for a full-time employee benefit package, including a generous 401(k) program with immediate vesting and dollar-for-dollar matching up to 6%, paid leave, health/dental/vision, and other competitive benefits!