Medical Administrative Assistant
Established in 1970, Orthopedic Associates of Hartford, P.C. is one of the area's largest and most respected orthopedic specialty groups. In support of high-quality patient care, we are seeking an experienced Medical Administrative Assistant (MAA) to support our Physicians. The MAA will travel to several suburban locations weekly.
About the role
The Medical Administrative Assistant's primary purpose is to provide administrative support to our physicians and create an exceptional experience for the patient in a fast-paced, challenging environment. You will interact with physicians, patients, and other departments to ensure the highest level of care.
Responsibilities
- Scheduling office visits and ancillary tests
- Heavy surgical scheduling
- Triaging calls
- Pre-certifying procedures and tests
- Answering a high volume of telephone calls
- Obtaining and/or verifying patient demographic information, including health history and insurance information
- Checking out patients
- Scanning documents
- Ensuring patient confidentiality
- Working Epic queues
- Regular communication with clinical and administrative staff
- Travel between various office sites
- Placing orders and refill requests
Requirements
- At least two to three years of experience in a medical/surgical office
- Excellent computer skills, including Epic and working with Epic queues
- Superior written, oral communication, and customer service skills; able to communicate empathetically
- Familiarity with medical terminology and coding
- Strong problem-solving skills
- Excellent organizational skills, detail-oriented, and able to prioritize and multi-task
- Able to follow written and verbal directions
- Ability to work collaboratively and efficiently within a team
- Able to manage multiple phone lines simultaneously
- A valid driver’s license and reliable transportation for travel between office locations
Qualifications
Our ideal candidate will be energetic and enthusiastic, demonstrating a mature, dependable, and responsible approach while effectively assisting the physician’s practice in all interactions. We seek a highly committed team player, a proactive self-starter, dependable, and able to be flexible in a changing environment.